Yodel are so bad at deliveries

POPPYOSCAR

Twisted_Cherry wrote: »

Waited in all day today for a Yodel delivery, this is the 3rd time now... Not ventured out, (again!) and finally at 19:20 there website updates with:


Returned to local service centre 14th Dec 2013 17:17


Sigh!


This is a tiny parcel from eBay, if I would have known the seller used Yodel I would not have ordered from him... Not waiting again, it can be returned now for all I care, I'll eventually get a refund from PayPal!


BTW, Why don't they have a contact form on there website? You have to phone and be kept hanging on forever... Crap customer service, this company should just give up!

Because they would not be able to cope with the complaints!

I have had the same today. Been at home all day so have the family as they are all ill.

Yodel sent email to say they have tried to deliver and not in. Such liars time after time.

I would like to contact them by email just to say what a bunch of useless liars they are!

Twisted_Cherry

POPPYOSCAR wrote: »

Because they would not be able to cope with the complaints!

I have had the same today. Been at home all day so have the family as they are all ill.

Yodel sent email to say they have tried to deliver and not in. Such liars time after time.

I would like to contact them by email just to say what a bunch of useless liars they are!

I am sat here waiting on this parcel again after re-arranging delivery for today online. I also phoned and spoke to someone called David yesterday who was very polite and apologetic (0800 157 7777 - Press 5 to speak to a human being!) he told me it was down for delivery tomorrow, but he could NOT explain why it never turned up on Saturday as requested... same old same old with YODEL!


The website does not seem to update today to tell me my parcel is with the courier... I called again and spoke to Adam, who said it might or might not be with the driver, it's really of case of waiting in to see if it turns up - FANTASTIC!


If it fails to show tomorrow, I shall request to collect it from the depot some 17 miles away, as someone who does not drive I will be relying on someone else to take me, and rest assure I shall be billing YODEL for the expense! If they refuse to cover costs incurred, I shall take them to the Small Claims Court!


I would have a long rant on FB, but I suspect I'll upset a family member who just so happens to work as a manager for YODEL!!!

bod1467

Good luck with that. YOU HAVE NO CONTRACT WITH YODEL!

You should be directing all your ire towards the retailer. And it is THEM you would need to sue.

mattyprice4004

Charging Yodel £91? Let me know how that goes...!
You have no contract with them. It'd be like you walking up to someone in the street and demanding £91, they're nothing to do with you.

Twisted_Cherry

bod1467 wrote: »

Good luck with that. YOU HAVE NO CONTRACT WITH YODEL!

You should be directing all your ire towards the retailer. And it is THEM you would need to sue.

Rubbish... If I knew what retailer it was I would talk to them, but I have no idea who it is... and Yodel can't tell me.


YODEL have promised to deliver on three occasions, THREE different people in there call centre have told different stories. Now the latest one is, when I update and make a request online it does not go through there system there is a fault with there IT system.


Incompetence does not even come close when dealing with this company!


I have a contract with YODEL when I am waiting for promised deliveries and they fail to load the van three times in a row and admit there is a fault with there IT system!

halibut2209

Twisted_Cherry wrote: »

Rubbish... If I knew what retailer it was I would talk to them, but I have no idea who it is... and Yodel can't tell me.

The retailer is whomever you bought the item from. I suspect you do know who they are really

fluffnutter

Twisted_Cherry wrote: »

Rubbish... If I knew what retailer it was I would talk to them, but I have no idea who it is... and Yodel can't tell me.

Huh? Of course you know who the seller is. You yourself state "if I would have known the seller used Yodel I would not have ordered from him'. So go back to 'him' whoever he is.

Incidentally, it's not rubbish at all. Yodel aren't acting on your behalf (as mentioned numerous other times already), they're acting on the seller's behalf. You complain to the seller (whom you have the contract with), they take it up with Yodel. You have no right of redress directly with the courier.

Twisted_Cherry

fluffnutter wrote: »

Huh? Of course you know who the seller is. You yourself state "if I would have known the seller used Yodel I would not have ordered from him'. So go back to 'him' whoever he is.

Incidentally, it's not rubbish at all. Yodel aren't acting on your behalf (as mentioned numerous other times already), they're acting on the seller's behalf. You complain to the seller (whom you have the contract with), they take it up with Yodel. You have no right of redress directly with the courier.

I initially thought the item was from eBay, I was wrong the seller there told me the item was sent with Royal Mail and that turned up yesterday!

I truly had no idea where this item was from, that was until I just did a 33 mile round trip to the Yodel Depot to get the parcel. I am now aware it was from Studio catalogue and was for items that are apparently still with a Hermes Courier at there hub on 11/12/13 after being returned back to Studio because I was not in on the three occasions they tried to deliver... So either I have two parcels or one is stuck in the system with Hermes whilst Yodel try to deliver it...

I was under the impression Yodel and Hermes were not connected in anyway!

Initial order placed on 25/10 with Studio, item never arrived, no cards, no emails to say despatched, it was eventually credited back to my account showing as 'returned' although according to Yodel it's still with them!

A second order was placed and despatched on 23/11... this one according to Hermes was 'attempted delivery' three times. However it seems it was never with Hermes it was in fact with Yodel, so how on earth do you explain that one!

Hermes



Yodel




How on earth do you explain the same parcel being with two different couriers AT two different times!

I've now told the depot to return it back to Studio, no good to me three weeks after I order it!

All this go to the person you bought it from is just rubbish. Yodel are a company, they should deal with complaints, and lets face it I have been on wild goose chase dealing with them for the past week, waiting in for promised delivers that never materialised. Customer services staff blaming 'IT' systems is rubbish, Yodel have a bad reputation, they are crap, and always have been, the only way to improve there service is to go quit being a courier altogether.

For the record I am not a 'disgruntled' customer, I am in fact someone who once worked for Shop Direct and even 12 years ago people would complain about White Arrow / HDNL... So nothing has changed and it's unlikely to ever change.


Yes you can partly blame Studio for not sending an email telling me when an item was despatched... but in this instant I HAD made arrangements with YODEL to be in for three different days, and each time they failed to deliver!

Twisted_Cherry

halibut2209 wrote: »

The retailer is whomever you bought the item from. I suspect you do know who they are really

See above post... I didn't!

POPPYOSCAR

My parcel arrived today - funny that after I contacted the sender.

They said they could not find us yesterday - fair enough but do not send me an email saying they tried to deliver and I was not in!!