Yodel are so bad at deliveries

clarryd

I am sitting fuming as I stayed in for a whole day (7am -9pm) waiting for a delivery that was next day urgent costing me £5.99 for the privilege of not getting anything to be told via an email at 9.22pm last night that I was to phone a mobile number as there was a problem with the delivery address.

After trying the mobile number about 50 times and every time being told that it has not been possible to connect your call - feel like I know the woman personally now on the automated speak.

I phone Yodel Peterborough this morning and have to wait until 9am to speak to anyone as they are closed until then. You would think that the customer services office would be open at 8am for problems, but oh no they open at 9am so another waisted hour and another hour for my temper to start rising.

I am the most polite person every but I do like the service that I have paid for.

I sent Yodel a email instructing them last night that I was going to charge them £6.50 per hour I waited and the total bill will be £91.00. so it will be interesting to see what they say.

Sports Direct should stop using them as they make them look really bad and I will never order anything from Sports Direct again.

This is my husbands birthday present which is today and now I have nothing to give him except a card - I feel really let down by both Yodel and Sports Direct.

You should get what you pay for - in my case next day delivery.

:mad::mad::mad::mad::mad::mad:

fluffnutter

That is indeed really shoddy. They don't have the greatest reputation it has to be said. Let us know what they say when you finally get through.

[Deleted User]

1 Yodel are rubbish.

2 Sports Direct are even worse, my hubby works there, and says it's chaos at this time of year. Only 84% of next day deliveries are leaving on time.

3 You were silly leaving it that late, at this time of year, order earlier next time.

fluffnutter

ilikethesimpsons wrote: »

1 Yodel are rubbish.

2 Sports Direct are even worse, my hubby works there, and says it's chaos at this time of year. Only 84% of next day deliveries are leaving on time.

3 You were silly leaving it that late, at this time of year, order earlier next time.

Maybe in hindsight she'll order earlier next year but she paid for a specific service in good faith which says 'next day delivery'. IMO that's not the same as buying something with no specified delivery at a busy time of year and just hoping for the best. If they can't honour their commitments regarding a specified service they shouldn't advertise it as available.

It also sounds like there's a very particular problem - i.e. they can't find the address or it's been taken down incorrectly. In which case she should have been contacted sooner.

System

They will not give you £91

frugal_mike

clarryd wrote: »

I am sitting fuming as I stayed in for a whole day (7am -9pm) waiting for a delivery that was next day urgent costing me £5.99 for the privilege of not getting anything to be told via an email at 9.22pm last night that I was to phone a mobile number as there was a problem with the delivery address.

...

I sent Yodel a email instructing them last night that I was going to charge them £6.50 per hour I waited and the total bill will be £91.00. so it will be interesting to see what they say.

Well until you find out what the problem with the delivery address is we probably can't help much. If you for example mis-typed the address then that would not be Yodel's fault. What address is on your order confirmation from Sports Direct? Is it correct?

As for charging them for your time (and assuming the problem was not your fault) then you can do that, but only for actual losses. You will certainly not get £91 back unless you would have been working for the whole 14 hours you were waiting! And if you took paid leave then you don't have any losses so will get nothing.

Oh, and you can't claim anything back from Yodel anyway because you have no contract with them. Your contract is with Sports Direct.

Edit: And thinking about it even more, you have no losses from yesterday because you expected to take that time off as part of the contract. Your losses (if you have any) will come from the subsequent delivery attempts.

pmduk

Not only will you not get £91, you're unlikely to get an apology in my experience.

Don't forget, you have no contract with yodel

zaax

sportsdirect - that your problem right there. Try you get your money back (moneyclaim online) and shop else where

arcon5

zaax wrote: »

sportsdirect - that your problem right there. Try you get your money back (moneyclaim online) and shop else where

Or maybe op can request a refund from SD first, before suggesting court action!

jaybeetoo

I've stopped recycling my Nespresso capsules because they use Yodel and each time they get it wrong and it turns into a big hassle. The last time the capsules were left in the correct bag on my doorstep and Yodel pushed a card through the door to say they couldn't find them! I can only think firms use Yodel because they are cheap. They don't consider the damage it does to their reputation. I complained to Nespresso and they couldn't give a monkeys.

Twisted_Cherry

Waited in all day today for a Yodel delivery, this is the 3rd time now... Not ventured out, (again!) and finally at 19:20 there website updates with:


Returned to local service centre 14th Dec 2013 17:17


Sigh!


This is a tiny parcel from eBay, if I would have known the seller used Yodel I would not have ordered from him... Not waiting again, it can be returned now for all I care, I'll eventually get a refund from PayPal!


BTW, Why don't they have a contact form on there website? You have to phone and be kept hanging on forever... Crap customer service, this company should just give up!