Vodafone Refund Help

noin004

I will try to keep this short....
I had 2 contracts under my name with Vodafone. About 2 months ago I cancelled one of the contracts and paid Vodafone to let me buy out of it. However, they have continued charging me for the cancelled contract. The first time I contacted them about it, they admitted they have been overcharging me and said they would credit my account. However, when my next bill came through, they had not credited the account. I called them and was assured that no payment would be taken from my bank account that month as the credit was bigger than my monthly bill. Surprise, surprise...they still took the full payment from my bank account. I have since called them on 6 separate occasions asking for the amount I am owed to be refunded to my bank account. Every time, they assure me that they will open a refund case and I will receive it in my bank within 3-4 days, but it never appears in my bank. I have called again tonight and have been told exactly the same thing again. I now obviously have no faith that they will do what they say. Can anybody please advise me what my rights are and how I can go about getting my money back from them? Obviously, with it being the run up to Xmas, I could really do with this money back asap!

grumbler

noin004 wrote: »

... I called them and was assured that no payment would be taken from my bank account that month as the credit was bigger than my monthly bill. Surprise, surprise...they still took the full payment from my bank account.... Can anybody please advise me what my rights are and how I can go about getting my money back from them? Obviously, with it being the run up to Xmas, I could really do with this money back asap!

Call your bank and ask for an immediate refund under the DD guarantee.

And from now on record all your calls with Vodafone's useless CS, dont' take their worthless word for anything and demand everything confirmed by a e-mail.

noin004

Thank you, I will call the bank.

noin004

Thanks again, just called my bank and they are sorting it for me. Really appreciate your help.

Vodafone

Hi noin004,

I'm sorry to read about your recent experience.

If you'd like any help from me could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK