New 4G signal killed Wi-Fi signal

gjchester

Zebrdee wrote: »

Well IMO it is but the point of my post was to ask who to complain to, the networks or MBNL or Ofcom? Now that sites and site ownerships are being changed, how to find out who they belong to?

OfCOM would be your first port of call, they don;t deal with indiviidual complaints but they will tell you who to contact.

Has he been to the site and looked for any identification of who it belongs to and maybe contact details?

Zebrdee wrote: »

He, as far as I know, doesn't have any toys like you mention but as we are keen amateur radio enthusiasts are aware of the radio effects of the new 4G bands.

He may not but neighbours may have. Try asking them if they are seeing issues. Maybe he can ask family and friends. If it's only one device talking to a router it may be the router has failed, or the radio in the other device he's using (ie laptop) if he only has one of each its hard to troubleshoot from there.

Can he take one device to somewhere elses to check it works say a public library to try and tie down what is at fault.

You may remember hams and CB users got blamed for a lot of TV interferance when they first came out, and as long as the ham/CB'er was within the defined legal limits there was nothing that could be done legally, in most cases the fault was in bad recieving equipment not the transmitter.

And no I'm not saying the trnasmitter may not be without fault, just the likely probem is in the recieving equipment not being able to discriminate well.

Zebrdee wrote: »

An update of equipment may be required but why should he have to pay?

Depends on the reason, electronics die over time, if his router has failed he would have to pay. If it really is 4G related the site holder (and that may not be the network) may need to pay, however thats much further down the line, first step is finding out the cause.

sparky93

more likely the next door neighbour has had new router and its on the same channel. btw, 4g also on 1800mhz.
73's

gjchester

sparky93 wrote: »

more likely the next door neighbour has had new router and its on the same channel. btw, 4g also on 1800mhz.

True that was farmed out before the 4G auctions. Still not in the WiFi frequency range...

JJ_Egan

Ir the OP has a mobile phone it would be worth downloading and running a signal app as the first port of call .
Find what channels you and your neighbours are on .

Zebrdee

It's my brother with the problem, he's 90 miles away and not answering the phone at the moment. He doesn't have a phone that runs apps. I will suggest looking at 'inSSIDer' to see if there's any nearby wifi interference.

[Deleted User]

With wi-fi at 2,400Mhz (2.4Ghz) and a 4G mast in close proximity transmitting at 800Mhz there could be a problem with harmonics.
Three times 800Mhz = 2.4Ghz
Assuming that the router is working otherwise normally this could be a possible cause of the problem and if so it would likely affect close neighbours as well - something to investigate.

WelshPaul

sparky93 wrote: »

more likely the next door neighbour has had new router and its on the same channel. btw, 4g also on 1800mhz.
73's

It's 73 not 73's.

Zebrdee

Just to finish, apparently the mast is about 50m away, there are no nearby Wi-Fi conflicts and he said it's due to the 800MHz harmonics and the power 4G uses. Again, the problem started when the 4G signal was switched on recently.

mro85

At least your brother should get good reception on his mobile phone!

john1

Zebrdee wrote: »

My brother's wifi is almost dead now since 4G was launched because the mast is so close to his home in Sheffield. Is there anywhere to complain to as I don't know which of the networks is responsible. Thanks

Although not related to your brothers problem it may be that this site https://www.gov.uk/government/policy-advisory-groups/4gtv-co-existence-oversight-board
May prove some avenues to explore