Parking eye A&E

Tickedoff

I have recieved a Parking charge Notice from Parking Eye from 30/11/2013 for parking in a drop off point in hospital grounds while admiting myself to A&E returning after discharge and leaving the hospital grounds.

The letter was dated 6/12/2013 but I only recieved it today 11/12/13.

I have appealed to the hospital estates department on several grounds

1 Charge not a genuine pre-estimate of loss - £70 fee is not what I would have paid for the allotted time I was there or any possible costs parking eye have incurred from contacting me.

2 No authority to levy charges – I have not been made aware that private eye has the written authority by North Tyneside General Hospital to levy this charge

3. Signage – At no point in my arrival or exit from the hospital did I see any signage indicating I would be charged for parking at all, or that this also applied to the area termed the “drop off point”
(on returning to the site there is however signage)

I am awaiting their reply to see if they drop the charges but any advice would be much appreciated. Im not sure wether I should appeal to Parking eye now and ask for a POPLA number etc

Many thanks

Stroma

You are appealing to the wrong people, appeal to parking eye directly . Add at the bottom this

If you reject this appeal, please forward a Popla Verification Code so an appeal can be made there. Be advised that a full breakdown on the above will be required , as you know popla upholds all appeals on the above.

And it's not private eye

spacey2012

Next time, Dial 999.
At least you wont have the parking scammers vulture over you.

martmonk

Look at the thread titled mr McDonald
Also go to patientopinions.org.uk
There you'll find email addresses for Annie laverty and Jo Macintosh. Email them with specifics and they will have it cancelled.

Of the 1201 cases the trust has gotten involved with (from May to Nov) 100% have been cancelled.

Offer to pay the fee that should have been paid -£1.20 per hour or £4 for up to 24hrs.

Umkomaas

spacey2012 wrote: »

Next time, Dial 999.
At least you wont have the parking scammers vulture over you.

Like it.

I'd include this in follow-up correspondence with the hospital. Ask them what would be their advice - 999 or THEY cover the cost of the PCN or THEY tell PE to Foxtrot Oscar in your case.

See what they say - tell them the Press and your MP will be VERY interested in their reply. Much better than all the 'technical' stuff you've sent them - save that for POPLA.

Simples

martmonk

Just re-read and seen the fact you've contacted estates. Let me know if you want the direct email address for the head - Steven bannister - although I'm sure you can work it out from those on the patient opinions site.

Half_way

Part of a double prong attack, by all means complain to the hospital, but dotn forget to complain to the parking company on the grounds youve mentioned.
if its not too late have a look at the hospitals parking policy, if youve doen your resaech you should know who can charge penalities, fine people or use the fees to discourage parking, and its not the hospital.
If such a policy exists then its quite clearly un enforcable, and the parking company is ( or should be ) on a hiding to nowhere, otherwise they can waste their time effort and money with popla.

Hospitals especialy A&E are rich pickings for predatory parking companies, if you turn up at A&E in a car the last thing on your mind is complying with some poxy parking restriction - by all means you shouldnt block an ambulance in or out, and if some thought has gone into the car park/road layout bad parking should be eliminated, however your health/the health and wellbeing of your pasengers is far more important than a scumbag parking company.

Coupon-mad

Yep you must do the 2 pronged attack which will include a simple online appeal to Parking Eye without delay, written from the registered keeper about the PCN (not about the driver nor about what happened!).

See the 'NEWBIES read this first' thread for example first appeals to use. Do not delay the ParkingEye online appeal.

Martmonk is the resident expert on this car park area and complaining to the right people (Facilities Manager?) at the Hospital!

Tickedoff

I have sent this to Parking eye

Dear Sir/Madam

Re: (xxxxxx/xxxxxx)

I am challenging your parking charge notice dated xxxxxxxx on the following grounds. Please respond to each individual point that I state.

1. The large sum demanded amounts to a penalty and/or is not an accurate reflection of any loss suffered so it is not a reasonable charge. Your monetary claim is disproportionate, punitive and unjustifiable in total. It may also be an unfair term and therefore in breach of Schedule 2 of the Consumer Contracts Regulations 1999. Please provide a breakdown of how your demanded charge is calculated so that I can consider further whether it amounts to a penalty.

2. The contractual breach can have caused no financial loss whatever to you or to the land owner but if you believe it has please set out the details clearly in your response. If you believe I have committed a trespass please substantiate your consequential actual loss. There were, for example, unoccupied places available for others to park so my vehicles presence did not prevent the parking of other cars and their making of payments.

3. I have seen no signage in the place where my car had been parked or at the entrance to the area where it was parked. The requirements are that clear signage must be erected at each entrance and additional signage installed throughout the area. Therefore I have not entered into a contract with you.

4. Your Parking Charge Notice constitutes an invoice for payment. Accordingly your invoiced charge must include an element of VAT. However, your civil parking notice does not state either a VAT registration number or an invoice reference number and so cannot constitute a lawfully valid demand for payment.

If this challenge / appeal is rejected can I be issued with a POPLA reference code

Yours faithfully,

I have emailed the estates again as I have had no reply, directly emailed steven bannister and also emailed patient opinions asking it to be passed on to the two you mentioned as I couldnt find there email addresses.

Just a waiting game now but thanks everyone for support/help

Coupon-mad

Is there a PALS office at that Hospital? As mentioned and linked in post #3 in the 'successful complaints about PPCs' where I mention Hospital complaints. PALS have been good in cases we've had this year.

martmonk

Tickedoff wrote: »

I have emailed the estates again as I have had no reply, directly emailed steven bannister and also emailed patient opinions asking it to be passed on to the two you mentioned as I couldnt find there email addresses.

Just a waiting game now but thanks everyone for support/help

see https://www.patientopinion.org.uk/opinions?nacs=RTF - look at just about any post that has a response and you'll see Joanne Macintosh give her email as [EMAIL="Joanne.Mackintosh@northumbria-healthcare.nhs.uk"]Joanne.Mackintosh@northumbria-healthcare.nhs.uk[/EMAIL]

Her boss is Annie Laverty. They can and will cancel it for you.