eon price hike

Former_E.ON_Company_Representative:_Malc

chrisalis1947 wrote: »

wrong, wrong, wrong

my prepayment meter - all electric at same price - has gone up 8.8%, standing charge by over 9%, so the price has gone up exactly as first thought

chrisalis1947 wrote: »

just found your answer to me. as i understand you my Kwh rate has still gone up by 8.8% but my standing charge has gone down 1p a day.
still looks like a rise of 8.8% to me.
what individual circumstances are you on about, or do you mean that the people who can least afford the cost pay the biggest increase from an already higher rate

chrisalis1947 wrote: »

so to paraphrase your answer, my unit price rise has still gone up by 8.8% but this is offset by a reduction of 1 pence a day on my standing charge. please explain how the cost increase is 3.7% and not 8.8%
as my increase cannot be unique this means that a large proportion of your customers must be paying less than the headline 3.7% on prepayment meters.
another thing, you could not offset the increase by lowering the standing charge, this is nonesense

Hi chrisalis1947

By individual circumstances, I was talking about a customer's particular tariff, their metering set up and the specific region they're in. These things can differ widely.

The headline rate of 3.7 per cent is an average only and is based on our standard variable tariff. The actual increase may well be different, as it will be influenced by the above factors. Some customers will pay more, some less.

My reply to awizzbang was based on our Heatwise credit tariff in the East Midlands region. This is different from your tariff, meter and region.

I agree, your unit rate has gone up by 8.8 per cent. This isn't, though, the same for awizzbang whose prices have increased differently due to their particular circumstances.

Also agree, the increase in the unit rate isn't offset by the lower standing charge. Generally, this would have a partial impact only.

Hope this is a bit clearer chrisalis1947. Let me know if still not clear. Will do my best to clarify further.

Malc

Former_E.ON_Company_Representative:_Malc

awizzbang wrote: »

Thanks for you response, but I think there are some errors in it, which for an EON rep is slightly surprising . As a heatwise customer we get 10 hours of off peak electricity, 2 in the afternoon, 3 in the evening and 5 overnight and all are charged at the same rate, the one which has increased by 17.8%, we do not have the facility to boost at other times which would be very expensive anyway.
We would also possibly struggle to change meters as as well as being on heatwise we also have 3 phase electricity and I think changing over would be incredibly complicated.
One other thing you didn't explain is that in justifying the increase you suggested it was to do with the different costs of supplying the electricity, but you didn't explain why supplying electricity to a heatwise customer costs more than to a normal customer, especially given that we have a normal electricity meter as well as our heatwise one.
I think a truer explanation is that you would desperately like to get rid of the heatwise tariff and so you are trying to force customers to leave it. Unfortunately most of the customers, not us, live in council or rented accomodation and are unable to change.
A further response would be appreciated

Hi awizzbang

I'm sorry my earlier reply was wrong. I totally agree, Heatwise customers receive 10 hours of off peak electricity for heating/water heating purposes. I was talking specifically about the afternoon/evening periods (5 hours) and fully accept I should've included the night period as well (a further 5 hours). I'll edit accordingly.

The need to increase prices is a business decision taken at the top of the company. It's not for me to justify the increase. That's one for the bosses and I'll pass this thread to them. Rather, it's my task to try to explain the different aspects and effects of the changes.

With Heatwise, the possibility of changing the meter is one I'm often asked so thought I'd mention it just in case it was of interest and for the benefit of others. I do understand this isn't a possibility for you.

Costs differ depending on the type of metering, region, demand etc. When deciding on prices, the whole picture is taken into consideration and prices set to reflect these overall costs. As I say, this a business decision based on the whole estate.

Sorry again for missing the night period before.

Malc

Former_E.ON_Company_Representative:_Malc

Candy53 wrote: »

We had the letters yesterday telling us of the price rises.

We're on standard tariff.

Electricity standing charge: 30.135p.

Gas: A whopping 35.616p.

Does it mean then that we won't be paying that amount, but less? It states on the letter: 'If the Goverment confirms modifications to the green levies, we will ensure any savings are passed on to you as soon as possible'.

So they have been confirmed?


Thanks,
Candy.

Hi Candy

Yes, the Government have confirmed the changes. As a result, on your standard credit tariff, the standing charges will be less than those advised in the letter.

The letter, I'm afraid, was printed before the Government announced these changes.

Just to confirm, from 18 January 14, the benefits of the announcement will be passed on via lower standing charges. The actual amount, though, will depend on the payment method.

Hope this helps Candy.

Malc

chris1973

Write to Ofgem about it, not your supplier.

May as well write to Santa Claus....

The only saving grace is that its going to be mild after today / tomorrow right over the xmas period, wet but temps into double figures, get a 100w heated throw, wrap it around you and turn your heating off - sit back, stay warm and enjoy the savings.