Vodafone Reward Freebee a Stitch Up

bigjohnuk

So

You get your reward code from Vodafone and you go on to the website to try and use it.

You enter the mobile number and the reward code. YOu get the next screen only to find that you can not GROW the points, i.e. add them up.

So lets call vodafone and complain...... No way ! Look 25p a min for them to sort out their PANTS website.

"Still having problems? Give customer services a call on 191 (from your Vodafone mobile) and they’ll do their best to sort things out for you. Calls cost 25p."

Vodafone's website is bad. Its slow, unhelpful and does not work, even to show your balance. Try and top up via your account. That dont work, I have to top up via the standard portal on voda.

They are so bad with their IT.

Vodafone

Hi bigjohnuk,

I'm sorry to see that you've experienced difficulties with growing your Rewardz points.

If you'd like any help from me, could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK