Orange cancelled contract still taking money!!!

grumbler

macman wrote: »

Did she not cancel the DD after she received what she believed to be her final bill? No one else can do that for her.

Who said that there was the bill that she believed to be the final one? The final bill clearly says that it is final.

Cancelling the DD is a common mistake that many people pay a high price for. If everything is fine there is no point in cancelling. If something goes wrong you get your credit history routinely trashed by the network and then spend months on making them to correct their blunders.

macman

No point in cancelling a DD for a contract that has ended and been final billed?
I think not. If it's left open then the payee always has the option of drawing on it, whether in error or not. Why give them that opportunity?
I didn't suggest cancelling it before the final bill.

grumbler

macman wrote: »

No point in cancelling a DD for a contract that has ended and been final billed?

Yes, no point. I normally do this a few months later. It's very convenient to have such DDs in some current accounts that require them for some benefits that you can get in return (Lloyds in my case where I have Orange's DD for the contract cancelled a year ago).

I didn't suggest cancelling it before the final bill.

However you did imply that doing this would have prevented what happened to the OP and blamed the OP for not cancelling the DD.

There was no final bill. If the OP cancelled the DD this would have resulted in a late payment reported to CRAs and, possibly, a big 'debt' and a default later on.

MataNui

Its simple really. Ask them how she cancelled the cancellation (by phone or letter/email) then get them to either send you a copy of the letter or the transcript of the phone call. If they can t do either then get a deadlock letter and proceed to the ombudsman. Also i would record all conversations with them from now on. If they accept it was cancelled (especially if you can get either written or recorded confirmation) and they cannot provide the proof that it was then revoked then you will win and they will have to refund you.

hips12

Many thanks everyone for taking the time to respond.

My daughter has now sent a letter to EE complaints dept, signed for.

The advisor she initially spoke to grudgingly admitted that there must have been a computer glitch, and have started another 30 day period of notice
Therefore they have admitted that the fault is theirs but expect her to pay 2 more months for the privilege!!!

Her phone packed up in June and so she purchased a new handset and set up an account with giffgaff, therefore between June and the end of her contract on 20th September her direct debit was only paying the monthly contract charge, no activity would have shown on her account.

Thanks again.