amazon item not arrived.

MrsE_2

Bought a milk frother off a trader on amazon, it didnt arrive, never had that happen on amazon.
When to the order & raised a claim - I think, after not hearing from amazon or the trader I emailed the trader, they aren't responding.
Do I email amazon customer services?
Ive told the trader twice in the claim & in the email, I want the item not a refund, but I'm getting neither.....
Anyone had any experience of this with Amazon?

MrsE_2

Still no response from amazon, except as part of their claims process I can have the money back as a credit to my amazon account.
I would still like the item.
Should I just take the amazon credit (note)?

bxboards

MrsE wrote: »

Still no response from amazon, except as part of their claims process I can have the money back as a credit to my amazon account.
I would still like the item.
Should I just take the amazon credit (note)?

Amazon refunds are refunded back to the original payment method. They do not issue credit notes.

MrsE_2

bxboards wrote: »

Amazon refunds are refunded back to the original payment method. They do not issue credit notes.

I'm sure the response offered me an immediate credit to my amazon account.
Ideally I'd still like the item, but the seller doesnt respond.

mum2one

I had items not recieved and even thou I paid by card, I was offered a refund almost immediately from amazon - that was to my amazon account, I ended re-ordering off another seller, x

MrsE_2

This is what it says


Good news! This claim is eligible for an immediate refund with an Amazon.co.uk Gift card of £13.94.!Whats this?!

Kite2010

MrsE wrote: »

This is what it says


Good news! This claim is eligible for an immediate refund with an Amazon.co.uk Gift card of £13.94.!Whats this?!

They will give you a refund, but instead of it going back to your original payment method, it's in the form of a gift-voucher which kinda makes you buy from them again.

MrsE_2

Kite2010 wrote: »

They will give you a refund, but instead of it going back to your original payment method, it's in the form of a gift-voucher which kinda makes you buy from them again.

I know, thats what I said in my second post, its a credit note.
Which doesnt seem very fair I want my item, but if the seller wont respond then my refund should be without strings,

bxboards

MrsE wrote: »

This is what it says


Good news! This claim is eligible for an immediate refund with an Amazon.co.uk Gift card of £13.94.!Whats this?!

You are under no obligation to accept a gift card. I'm surprised Amazon are even attempting to refund a lost item via this method.

I know you say you want the item, but as you can't get any response from the seller, surely a refund is your best option.

Ask for a credit back to your payment card - you are legally entitled to your money back. I'm astonished Amazon seem to be trying to fob you off with a gift voucher - it's not Amazon-like behavior.

Did you pay for the item via voucher - that is the only reason I can think they are trying to refund in this way - it's not normal, or typical.

MrsE_2

bxboards wrote: »

You are under no obligation to accept a gift card. I'm surprised Amazon are even attempting to refund a lost item via this method.

I know you say you want the item, but as you can't get any response from the seller, surely a refund is your best option.

Ask for a credit back to your payment card - you are legally entitled to your money back. I'm astonished Amazon seem to be trying to fob you off with a gift voucher - it's not Amazon-like behavior.

Did you pay for the item via voucher - that is the only reason I can think they are trying to refund in this way - it's not normal, or typical.

No, I paid via debit card.

MrsE_2

Chat

End ChatYou're now connected to Nitin Pal from Amazon.co.ukMe:I contacted the seller serveral times about the item not arriving. They didn't respond at all. I think its very unfair I have to take what is a credit note when my item hasn't been sent to me! Ideally I wanted the seller to send, but thats unlikely as they can't even be bothered to answer!Nitin Pal:Hello, my name is Nitin. I'll be happy to help you today.I am sorry for the inconvenience caused to you.May I please know the order number we are talking about?Me:I selected it on the link to here, I thought you would knowNitin Pal:Is this the item we are talking about " Bialetti Tuttocrema Frother"?Me:204-8364629-2001906YesNitin Pal:Thank you for providing the order number.I have checked the details and your order is on time and I am quite sure, you will receive it on the Estimated Delivery Date: Monday, 25 November 2013 - Thursday, 28 November 2013.Me:We've long passed that date!Nitin Pal:I am sorry, I thought it was December, I am really sorry for this.Please allow me two minutes to check this for you.Thank you for waiting.I have checked the details and refund has been processed this for GBP 13.94.Me:The offer from amazon was a refund to my amazon account, I either want my item or a refund back to my cardNitin Pal:I would have checked all the details and it has gone in the gift Certificate.Me:Thats not fair, that ties me to amazon, I ordered something that hasn't been delivered, you cant keep my money until I next buy something from you!Nitin Pal:Thank you for waiting, I have checked the details, and the Gift certificate is issued in your account.Place the order it will be deducted from your gift certificate.Me:I want my money back!Nitin Pal:We have refunded you the the amount but in the form of gift certificate.Me:No, I want it back to my card, if you cant supply the item, I want a refundNitin Pal:I understand that you want the money in the credit card but please understand that it has been issued in the form of gift certificate it does not make any difference, you have your money.Me:No I dont, you (amazon) have my moneyNitin Pal!from Amazon.co.uk is onlineSecure Connection.