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Tesco mobile poor service question.
For about 10 days the service within a 10 mile radius of our home has been awful,even when showing the 3g sign on the phone it will not connect or does connect and quickly throws you off again.
Calls and texts are hit and miss,sometimes they will work,sometimes they don't,my husband rang to see if it was a known issue and they said in our area yes and hopefully should be fixed soon.
I know they use o2 but so do giffgaff and my daughter who is with giffgaff was sat using her phone perfectly well today in town,my husband tried his,i tried mine but still no joy.
So to my question,i know that they have a right to have a service disruption,all providers get issues and it is just something that happens but it is annoying,no one is going to get all hysterical with them and start expecting an early end to the contracts or anything like that but since the phones cannot be used properly is it acceptable for my husband whose name they are in to ask for a reduction on the monthly bill for the time it was affected?
If so how long is it reasonable to accept disruption before he asks for this? Would he ask after 2 weeks for example or not unless it goes on for a whole month?
Hopefully it wont go on that long but they did advise 24 hours 4 days ago so the optimism is dying a bit now.
Calls and texts are hit and miss,sometimes they will work,sometimes they don't,my husband rang to see if it was a known issue and they said in our area yes and hopefully should be fixed soon.
I know they use o2 but so do giffgaff and my daughter who is with giffgaff was sat using her phone perfectly well today in town,my husband tried his,i tried mine but still no joy.
So to my question,i know that they have a right to have a service disruption,all providers get issues and it is just something that happens but it is annoying,no one is going to get all hysterical with them and start expecting an early end to the contracts or anything like that but since the phones cannot be used properly is it acceptable for my husband whose name they are in to ask for a reduction on the monthly bill for the time it was affected?
If so how long is it reasonable to accept disruption before he asks for this? Would he ask after 2 weeks for example or not unless it goes on for a whole month?
Hopefully it wont go on that long but they did advise 24 hours 4 days ago so the optimism is dying a bit now.
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