Compensation from BA

elafind

Hi - we were delayed by 12 hours coming home from Colorado, USA in September this year. We originally booked our flights through BA who took full payment for all flights. BA then advised we would be travelling from London Heathrow to Dallas and Dallas to Grand Junction, Colorado, with American Airlines (which we had no issue with) and the same on our return journey. On our return journey, our flight from Grand Junction to Dallas was delayed, which meant we missed our connecting flight from Dallas to Heathrow. Eventually, we arrived in Heathrow and, due to two delays, had also missed our connecting flight to Glasgow. We arrived home 12 hours after our anticipated time of arrival. When we complained to BA, they have refused to take any responsibility whatsoever as they say American Airlines are to blame. American Airlines also refuse as they say we booked through BA. Despite several e mails to BA, they refuse to budge. Do we have a case?

richardw

Who was the operating air carrier for DFW to LHR?

duchy

OP has stated operating carrier in both directions was AA.

richardw

duchy wrote: »

OP has stated operating carrier in both directions was AA.

That's your assumption, it's not crystal clear, so let's wait for a bit of clarification.

Caz3121

OP, your claim is with the Operating Airline (irrespective who you booked through) If the operating airline was AA then EU compensation only applies to flights departing from the EU so there would be no compensation due for a flight delayed departing the US

If BA were not the operating airline for the delayed flight then they are correct to direct you to that airline

elafind

The operating airline from DFW to LHR was AA. The operating airline from Grand Junction to DFW was American Eagle, a subsidiary of AA. It was the delay from Grand Junction to DFW which caused the initial delay and subsequent delay from DFW to LHR. The reply stating the homeward bound flights did not originate in EU does tend to back up BA's attitude. Thanks.

elafind

Part of my annoyance with BA was that we did not request a change of operating airline from LHR to DFW. I am aware, and was under the impression, that we would be travelling with BA from LHR to DFW and cannot understand why we were forced onto an AA flight - with no say or choice in this itinerary. As previously stated, our contract was with BA, where all flight costs were paid to.

Caz3121

BA only fly one flight a day to DFW although they have codeshares with AA for a further 2 flights a day. It may be when you booked they AA flight was the one that worked the connection best. If you booked on the BA website it does show who the operating carrier is even though there will be BA numbers for the flights

Alan_Bowen

The BA website is one of the clearest in showing who you are actually flying with, it isn't hidden in 'click here for details' so it should have been very clear. As you have discovered, protection is non existent on non EU airlines returning to the UK, sorry

claire16c

When you book it shows the flight code and airline.

That's where your choice is.

If you didn't like it then you could have picked something else - which may have cost more or times not fit with your original flights etc