Print24 is just a complete waste of space and time

BartyBoy

I placed a small order with Print24 a week ago. I chose to use this company simply because they offered me a cheaper production cost, but now I know why – buy cheap get very cheap!

I ordered 100 A5 brochures with Print24 and requested the brochures to be delivered to me within 6 days.

Two days before the delivery was due, I received an email from Print24 saying they could not meet the deadline, they informed me the delivery would be 1 day late. I wasn't happy about the late delivery, but there was really nothing I could do here.

So I waited until the brochures delivered to me. But then when I started to prepare the brochures for an event, I felt that the total quantity didn't seem right to me, so I started to count the brochures one by one, then I discovered there were only 87 brochures delivered to me. 13% of my order is missing. I was well 'p' off by then.

I took some photos of what I have received here and sent them to Print24 on an email to explain the problem. I told Print24 that I required the brochures for a Gala Dinner Event. And because of the late delivery, I had no leeway to come up with any plans to fix the problem. I asked them for a full explanation why I did not received what I have ordered.

Few hours later, Print24 wrote back to me to say,

Our Customer Care has looked into your case and has concluded that we can offer you 25% refund of the order as printing credits or a reprint due to the delay and under delivery. Please let us know by the 13.12.2013 how you wish to proceed in regards to our offer

No apology or whatsoever for the cockup, and also no explanation of why they didn't send me the full order.

In fact, Print24 has not offered me anything for the cockup at all, because I have received 13% less of what I ordered, then there was a delay on the delivery.

And also, the refund will be given as a print credit, what makes Print24 think I will use them again after they have let me down in such a bad way. I just cannot believe Print24 has the cheek to make such offer to me.

Anyway, I told Print24 the whole job is not good enough to me, therefore I rejected the whole order and seek for a full refund. I originally needed the brochures for a special event but there is just not enough of brochures for the event, so I am not preparing to embarrass myself by giving the brochures to some guests, and none to other guests. Basically the brochures don't fit for the original purpose anymore.

I feel that it is important to mention my awful experience with Print24 here, so that whoever decide to use Print24 can be aware of what kind of company they are dealing with.

Be warned!

wealdroam

BartyBoy, this thread belongs on The Praise, Vent & Warnings Board.

Scrootum

Tend to get what you pay for. Service costs money.

halibut2209

And yet another nonsense post from Scrootum. Lower prices does not mean you are entitled to less.

BartyBoy

wealdroam wrote: »

BartyBoy, this thread belongs on The Praise, Vent & Warnings Board.

Sorry to post my thread in a wrong section, is there any ways I can move it to the praise, vent & warnings board?

Or shall I start again in that section?

BartyBoy

halibut2209 wrote: »

And yet another nonsense post from Scrootum. Lower prices does not mean you are entitled to less.

Totally agree, and judging the way they deal with my complaint, it's quite shocking to be honest.

Scrootum

halibut2209 wrote: »

And yet another nonsense post from Scrootum. Lower prices does not mean you are entitled to less.

Cut prices to the bone and something has to give. Pure economics. What you are "entitled to" and what you get can be two different things.
Would you buy the cheapest food and clothing you could possibly find for your children?

BartyBoy

Scrootum wrote: »

Cut prices to the bone and something has to give. Pure economics. What you are "entitled to" and what you get can be two different things.
Would you buy the cheapest food and clothing you could possibly find for your children?

What does that to do with Print24 sending me 87% of my order?

I am not talking about the quality of the job, but why I don't get the full order.

So if you spend £50 to spoil your children for 1000g chocolate from Harrods, and Harrods only delivers you 870g chocolate, you will think 'oh well, it's pure economic'?

Scrootum

BartyBoy wrote: »

What does that to do with Print24 sending me 87% of my order?

I am not talking about the quality of the job, but why I don't get the full order.

So if you spend £50 to spoil your children for 1000g chocolate from Harrods, and Harrods only delivers you 870g chocolate, you will think 'oh well, it's pure economic'?

A short order is a quality issue.
QC and pride in work are among the first things to go when chasing prices to the bottom. Harrods would tend to work on a margin that allows them to get it right virtually all the time.

wealdroam

BartyBoy wrote: »

Sorry to post my thread in a wrong section, is there any ways I can move it to the praise, vent & warnings board?

Or shall I start again in that section?

Send a PM to a board guide and they will move it for you.

halibut2209

BartyBoy wrote: »

What does that to do with Print24 sending me 87% of my order?

I am not talking about the quality of the job, but why I don't get the full order.

So if you spend £50 to spoil your children for 1000g chocolate from Harrods, and Harrods only delivers you 870g chocolate, you will think 'oh well, it's pure economic'?

Don't argue with him. He is not here to help.