IMPORTANT: Please make sure your posts do not contain any personally identifiable information (both your own and that of others). When uploading images, please take care that you have redacted all personal information including number plates, reference numbers and QR codes (which may reveal vehicle information when scanned).
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Appeal through the store to Landowner

Options
2»

Comments

  • Neil68
    Neil68 Posts: 14 Forumite
    Hi all,

    Did no go as high as Terry in the end thanks instead to Sharon, a nice lady from Home Retail Group head office.

    I followed the complaints route and managed to get the charge cancelled by Sharon. A soft complaint, outlining mitigating circumstances and the speed and size of the charge was enough to persuade the managing agents once I had the support of Homebase.

    Neil
  • Well done Neil another success story for coupons thread

    Which PPC was this though - you haven't told us yet!
  • Neil68
    Neil68 Posts: 14 Forumite
    It was UKPC - Riverside Retail Northampton

    In the complaint I emphasized the fact that their poor practices reflected badly on the park and the store holders and that the charge appeared to be an unlawful attempt at dressing up a penalty to impersonate a parking ticket.
  • Coupon-mad
    Coupon-mad Posts: 151,661 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 16 December 2013 at 11:28PM
    Neil68 wrote: »
    Hi all,

    Did no go as high as Terry in the end thanks instead to Sharon, a nice lady from Home Retail Group head office.

    I followed the complaints route and managed to get the charge cancelled by Sharon. A soft complaint, outlining mitigating circumstances and the speed and size of the charge was enough to persuade the managing agents once I had the support of Homebase.

    Neil




    I will add it to the 'Successful Complaints' sticky thread for posterity, I see from your first thread that it was UKPC:

    https://forums.moneysavingexpert.com/discussion/4834512

    Well done!
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • Neil68
    Neil68 Posts: 14 Forumite
    Got an NTK despite getting an email from a Home retail group confirming the charge was cancelled.

    I have emailed them again to get them to chase the landowner's agents to make sure they really did get it cancelled.

    Will let you all know how it goes in the next few days.
  • Coupon-mad
    Coupon-mad Posts: 151,661 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    If not cancelled this week, respond to the NTK as keeper, saying that it has been cancelled and it was never a genuine pre-estimate of loss anyway. But if they really want to fund a POPLA appeal for you under these circumstances then you are willing to play the game but will charge for your time and costs when you prevail.

    You can find a few threads with a similarly worded challenge by searching this form for the single word 'prevail' because that word is used in the template we suggest.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • Neil68
    Neil68 Posts: 14 Forumite
    Hi, I finally got the cancellation confirmation from UKPC, after a conversation with a rather fed up managing agent...

    There is a growing thread on the Riverside hub facebook page https://www.facebook.com/riversidehub
    called "Carousel Way Parking Tickets" where they are advising customers not to pay UKPC, and I believe they are planning to put pressure on them. Might be interesting to follow what happens.

    People have posted links through to here to help the growing list of victims...
  • Statement from Riverside Hub https://www.facebook.com/riversidehub
    Riverside Hub

    5 January

    Carousel Way Parking Tickets

    We would strongly advise anyone who has received a parking ticket on Carousel Way in the past few days not to pay it just yet. There are 14 days from the date the ticket was issued before the fine increases.

    We believe that the signs on the lamposts are unclear, ambiguous, and are all erected far too high to be noticed. Furthermore there are no yellow lines on the road.

    We are now seeking legal advice on the matter. If you have received a parking ticket, even if you have already paid it, please e-mail your details to vp@riversidehub.com. We will then contact you by e-mail by the end of this week, once we have spoken to our solicitors.

    In the meantime please do not park on Carousel Way.

    Well that's only to be expected by using a PPC - Shame they didn't direct to MSE/Pepipoo.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.