Thanks SKY thats great..... ?????

[Deleted User]

platterfish wrote: »

I didn't kick off or anything that it had happened, I just explained it clearly and apologised for not realising that I had made the error.

This is key. Getting angry and blaming Sky (or the operator) for a problem that is largely your own fault is a recipe for getting a negative response. A polite admission that you made a mistake got a far more favourable reception.
The OP should take note of your experience..

cifpower

Moneyineptitude wrote: »

It's clearly in the small print of any offers that they supersede any existing deals.
It's possible Sky might agree for you to revert to your original deal in this instance, but do remember that you sought out the new offer by looking for it on MySky-Sky didn't "tempt" you with it.
In future, always click on the terms and conditions of any deal you take out online and read them carefully before proceeding.

Actually that is untrue. The T&C for offers says:

Not available in conjunction with any other Sky TV offers

So if you can't have it if you already have an offer, why do they apply it and remove the original one? Nothing about supersession in the T&C.

I had this issue with Sky, they admitted the T&C were not clear so reverted my subscription to the original 50% off offer and extended it by 3 months.

[Deleted User]

cifpower wrote: »

So if you can't have it if you already have an offer, why do they apply it and remove the original one? Nothing about supersession in the T&C.

I think it's perfectly clear that you can only have one offer running at any one time.

The system at Sky does indeed allow the new deal to supersede the older one, but this will only happen if the customer applies online. A Sky call centre operator would advise if changing the offer would leave the customer worse off.

I think we've already established that the OP will likely have the new deal reversed if he writes to Sky.

cifpower

Moneyineptitude wrote: »

I think it's perfectly clear that you can only have one offer running at any one time.

The system at Sky does indeed allow the new deal to supersede the older one, but this will only happen if the customer applies online. A Sky call centre operator would advise if changing the offer would leave the customer worse off.

I think we've already established that the OP will likely have the new deal reversed if he writes to Sky.

I was just clarifying your "perfectly clear...supersede other offers" comment which is patently not true

[Deleted User]

cifpower wrote: »

I was just clarifying your "perfectly clear...supersede other offers" comment which is patently not true

Well it's perfectly clear to me that if only one offer can be taken at any one time, then applying for a new one will remove the old one. Maybe it's just me, but my comment earlier still seems "patently" accurate.

cifpower

Moneyineptitude wrote: »

Well it's perfectly clear to me that if only one offer can be taken at any one time, then applying for a new one will remove the old one. Maybe it's just me, but my comment earlier still seems "patently" accurate.

If you could quote the T&C from which you derive your opinion it would be appreciated

[Deleted User]

cifpower wrote: »

If you could quote the T&C from which you derive your opinion it would be appreciated

The fact is that the Op failed to spot that the deal was not available in conjunction with any other offer. Perhaps Sky should just fix their system so that anyone who applies for an additional offer is just denied it, rather than the new deal automatically superseding the old one?

Please let's leave it there, it is pointless debating it further...

Bigphil1474

I don't have Sky, but having read this thread, it's clearly mis-leading for Sky to offer an offer, if that offer is actually worse than any offer your on (or off). It would be fair if when you sign up to a new offer it warns you that this would supercede your existing offer, and shows you the affect on your costs - that way there would be a check to make sure you really want what the computer system thinks you want.

yrp01

TBH this happens alot. Usually the website refuses to process the order however the agent could have done alot more.

I would callback advise them that you were not advised that the movies being added would remove the offer and ask them to Raise CRF saying offer terminated in error offer to pay the difference for the months used and then go back to original package. This should 90% get you back on the offer but its dependant on what the previous agent put and how grumpy the offers team advisor is when they look over the CRF.

Hope this helps

[Deleted User]

yrp01 wrote: »

I would callback advise them that you were not advised that the movies being added would remove the offer and ask them to Raise CRF saying offer terminated in error offer to pay the difference for the months used and then go back to original package.

Since the original post in this thread was 12 days ago (and the OP was already advised to go back to Sky then), your advice may have come rather late.
The OP never returned (other than to berate us for telling him to read the T&Cs) to the thread, so I expect Sky to have sorted it by now...