Parcel2go Health and Safety Policy gone Gaga!

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arcon5 wrote: »

Not knowing which landfill doesn't make it lost. It means they've disposed of it and all responsibility for caring of it.

But there is no evidence it has been broken, and no evidence it has been disposed of. Therefore the OP should be covered for the basic level of compensation.

If they had delivered the mirror in a broken condition, then OP would be due nothing because they got their goods and had taken the risk to send glass.

Instead they have conveniently disposed of it, with no evidence. As such it should be treated as lost and OP due the basic compensation. (Which is pretty much the point pinkshoes made above).

Altarf

pinkshoes wrote: »

If they can't prove it was broken

They can prove it was broken. It will be noted in their movement records that the packaged was damaged, and with the broken glass a H&S risk that needed to be dealt with.

Don't believe them, then take them to court (and inevitably lose).

custardy

pinkshoes wrote: »

I think the courier should pay up in full if they can't provide a simple photo showing the shattered mirror.

Disposing of a broken item without taking a photo is idiotic and unprofessional.

If they can't prove it was broken, they should pay up, as how do we know an employee doesn't have a nice mirror for their house?

It doesnt matter,lost,broken or whatever

it was carried under a no compensation basis as per their T&Cs
So the basic compensation is £0

The following items (or any item similar in description or content) can only be carried on a no compensation basis on any service.
Any person sending such an item does so at their own risk:

Framed Photograph
Gems Or Gemstones
Glass
Glassware
Gold
Hamper
Headlight
Jewellery
Lamp
Lampshades
Lenses
Lighting
Lights
Marble
Microscope
Microwave
Mirror
Monitor (Including Imacs)
Ornament
Over Head Projector
Painting
Pewter Figures
Picture
Picture Frames

As you can see frames,glass etc are all included
for good reason
without adequate(which bubble wrap alone isnt) protection,they are easily broken