Coral Ripped me me off !!!!!!!!!!!

tonyburns

Hi
I placed bet on a football match at the weekend my bet won at 125-1 winning me £126 pounds Coral put the money into my account then a minute later took the money out and changed the odds to 28-1 paying me £29 instead of the £126 i won
I phoned them up spoke to 2 people and got told there was a palpable error in this game where the original prices from before the game were left up. Your bet has therefore been settled at the correct price i placed my bets in the 2nd half it was there error not mine i placed 12 bets on that match if it was a palpable error why did they take my £19 worth of bets i placed in that match its like win lotto then they say the number have changed what a ripoff i can see why Coral earn millions a year when thery dont pay out is there anything i can do to get my winnings back i always thought a bet was bet
thanks for any help

Hintza

So you knew there was an error?

halibut2209

He was told after (when he rang them) that there was an error. He didn't know at the time.

System

I was going to say post this on the matched betting board but I see you have already!

Does sound like coral have been a bit underhand.

Hintza

halibut2209 wrote: »

He was told after (when he rang them) that there was an error. He didn't know at the time.

He knew there was an error!

tomwakefield

All bookies have terms that allow them to void obvious errors at any time. Some of the more dodgy bookies will void winning bets, rather than adjusting odds, so in that sense you're still £28 up.

I agree, changing the bet after the event is pretty galling when it happens, but IBAS support their right to have that protection (though they have suggested that it should be more clearly defined).

System

tomwakefield wrote: »

All bookies have terms that allow them to void obvious errors at any time. Some of the more dodgy bookies will void winning bets, rather than adjusting odds, so in that sense you're still £28 up.

I agree, changing the bet after the event is pretty galling when it happens, but IBAS support their right to have that protection (though they have suggested that it should be more clearly defined).

It's slightly different if they've paid out and then claim it back. If the OP had been quick enough he could have taken the money and then I doubt they could have got it back.

dacouch

tomwakefield wrote: »

All bookies have terms that allow them to void obvious errors at any time. Some of the more dodgy bookies will void winning bets, rather than adjusting odds, so in that sense you're still £28 up.

I agree, changing the bet after the event is pretty galling when it happens, but IBAS support their right to have that protection (though they have suggested that it should be more clearly defined).

Although a bet is a contract and like any other contract it is enforcible.

Not the easiest thing to do though

tomwakefield

goater78 wrote: »

It's slightly different if they've paid out and then claim it back. If the OP had been quick enough he could have taken the money and then I doubt they could have got it back.

Possibly, but it's also possible that payments would have been checked before they are processed. It's also only a minute or so between paying out and correcting, which I don't think is unreasonable, as settlement was probably automatic, and correction was manual.

However, if he had got the money out, they wouldn't have been able to claw it back, but he might find he couldn't bet at Coral again (for better or worse)

dacouch wrote: »

Although a bet is a contract and like any other contract it is enforcible.

True, but the contract includes a term which allows the bookie protection against paying out obvious errors.

maninthestreet

So what football match was it, and what did you actually bet on (e.g TEAM 'A' to win by 3 goals, etc) ???

dacouch

tomwakefield wrote: »

Possibly, but it's also possible that payments would have been checked before they are processed. It's also only a minute or so between paying out and correcting, which I don't think is unreasonable, as settlement was probably automatic, and correction was manual.

However, if he had got the money out, they wouldn't have been able to claw it back, but he might find he couldn't bet at Coral again (for better or worse)


True, but the contract includes a term which allows the bookie protection against paying out obvious errors.

Indeed it does but like any other contract a clause can be overturned under the Unfair Contracts Laws. A palpable error would not normally be called by one party of the contract but by a mediator or court.

Enforcing these is not easy but I would love to see someone enforce a one as many of what bookies call palpable errors or just errors and the bet (contract) is concluded when the bookie accepts the money.

Although I do think the OP has a slam dunk palpable error