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BT Compensation Charges

10andy
10andy Posts: 1 Newbie
in Broadband & internet access
Hi, Could anyone help me with what kind off compensation i am entitled too.My broadband went off on Monday 25/11/13 at first they said it was the hub,then it was a fault with the line,Appointment made for Friday the 29/11/13,engineer never turned up,another appointment made for 2/12/13 again engineer never turned up.I have now got another appointment for Thursday 5/12/13.I am trying to get some advice of what kind of compensation i will be entitled too once it is fixed.Thank You.:(

Comments

  • visidigi
    visidigi Posts: 6,726 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Pro rata refund for the cost of the service while it was off - maybe additional amounts for the missed appointments, but not a massive amount.

    e.g. Service lost, if you pay £15 a month - that would be around 50p a day refund due. Unless you are on a business provisioned line where compensation structures are completely different.
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    OR missed appointments nothing .
    A lot is going to depend upon the actual fault .

    Fault internal then you will be charged .
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hi 10andy,

    I can take a look into this for you. Drop me an email with the details. Contact link in my profile.

    Cheers

    David
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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