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MSE News: Npower to pay £1m after customer complaints soar

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in Energy
"Npower has today published an apology and promised to pay £1 million to vulnerable households following its poor service..."
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Npower to pay £1m after customer complaints soar

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Npower to pay £1m after customer complaints soar

Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
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nice headline, but just how does paying that money to charity and a crisis fund solve anything?
I've got an official complaint open with Npower, I've had one letter from them (sent to the wrong address) telling me they have technical problems...and I don't need to contact them.
I want to change to a cheaper supplier, but can't face the stress of doing so with the unresolved problems I have with npower.
By all means give to charity, but they really need to be targeting help to the people who have been waiting many months...that donation isn't going to help them.
If you could live one day of your life over again, which day would you choose?
Would be these be the same 300 UK staff they are fireing to outscource Customer Services to the far East, or is the out scourced staff they are refering to?
It's not good enough.
I have been waiting nearly 2 months for my final bill, yes they owe me money. I have a complaint open with them. They can't say when my final bill will be ready, but there is an implication it may go on longer than 56 days that they allow for a complaint.
That could be more than 4 MONTHS for a final bill. Ofgem should be fining them heavily.
NPower offered me compensation for their poor customer service or "problems with their new computer programme" as they called it. I switched while I was waiting for my final bill and they had enough of my money to pay the last bill together with the compensation they offered and they agreed to the direct debit being cancelled; all in writing (email) from them of course.
I had been with my new supplier for a while when I finally got an email from NPower saying my final bill could now be viewed: amount owed £0.00.
Read the sticky on the House Buying, Renting & Selling board.
25 years later, it, privatisation has failed - and I'll tell you why, the big 6 domination of the market have a 98% domestic and an 82% business market share. Its based on, and virtually unchanged from the old regional monopolies. The very fact that not one single new entrant has managed to make a challenge to the big 6 dominance speaks very loudly for itself, the distribution of share has not changed since the early move from regional leccy boards. The fact that [Which] 75% cent of customers are still on the 'standard', most expensive tariff offered by suppliers is yet more evidence that the retail market is not working in the way that a competitive market should. If the market was working as it should moving market share would force energy companies to drive down on costs with lower prices and cheaper tariffs.
I blame privatisation - and I'll tell you why. Market share has not changed at all and until it does there is no incentive to make changes, a well-functioning wholesale market would make a start on prices but only retail competition will redistribute market share. Worrying about investment levels and the extortionate windy mills of low carbon credentials is pointless until we fix a 25 year old broken market.
At least there would be the potential for only one c*ck up as opposed to 6 at the moment