Vodafone debt

mobile_user

Thanks, Lee

Just to add in response to my initial request for proof of contract one of the customer care people did try to make contact with me today but on the Vodafone number which did not work I provided the alternative number which I also e-mailed to you.

Looking forward to your call today.

Regards

mobile_user

Was contacted by Lee (web relations team) and he instantly cancelled the contract. He will look into getting paperwork from the local store relating to the purchase, also removing the late payment mark on my credit file. He has promised to call back next week with an update

mobilejunkie

As I expected. I've just added a Vodafone contract to my - er - portfolio of contracts and already I've had issues. No doubt I'll be making use of Lee's help again at some stage (or many) of the new contract. Just a huge pity that you have to resort to a team which spends all its time plugging the innumerable holes in the rest of the company's lip service to customer relations. Nothing's changed since my contracts with them previously - in fact, judging by the conitnuing and familiar stream of their customers on here with various problems caused by the company things may have deteriorated (if that's possible!) during my absence.

Vodafone

mobile_user wrote: »

Was contacted by Lee (web relations team) and he instantly cancelled the contract. He will look into getting paperwork from the local store relating to the purchase, also removing the late payment mark on my credit file. He has promised to call back next week with an update

Hi mobile_user,

Thanks for updating the thread following our conversation last week.

As promised, I'll be back in touch with you later this week.

mobilejunkie wrote: »

As I expected. I've just added a Vodafone contract to my - er - portfolio of contracts and already I've had issues. No doubt I'll be making use of Lee's help again at some stage (or many) of the new contract. Just a huge pity that you have to resort to a team which spends all its time plugging the innumerable holes in the rest of the company's lip service to customer relations. Nothing's changed since my contracts with them previously - in fact, judging by the conitnuing and familiar stream of their customers on here with various problems caused by the company things may have deteriorated (if that's possible!) during my absence.

Hi mobilejunkie,

I'm sorry to see this.

If you do need any help from me you know how to reach me.

Kind regards,

Lee

Web Relations

Vodafone UK

grumbler

Vodafone_company_representative wrote: »

If you do need any help from me you know how to reach me.

Come on, Lee... Stop acting.
You know very well what he means/needs - some real changes/improvements in your shambolic CS - instead of just keeping your face by shutting up unhappy customers that go public.

Buzby

Silk wrote: »

Thats not true, it's a well used term that clearly states you intend contesting the issue at a later date

For example Which consumer guide to supply of goods and services ......
http://www.which.co.uk/consumer-rights/regulation/supply-of-goods-and-services-act-1982/

Sorry - Which? Is not any definer of legislation. Indeed saying payment 'under protest' means diddly-squat if, to get your money back, you're going to have to resort to court action at your expense to be reimbursed for the payment you should never have made.

Only a fool would follow this route with any expectation of a refund. So if you object to a parking ticket by saying you will make payment 'under protest' this tells the pursuer what? That you're an idiot and can be safely ignored?

If you don't owe (in your eyes) you don't pay. Forcing the other party to put up or shut up. If they choose to pursue, then you can prove it in court at their expense. Of course, try this 'protest' with a Council or TFL ticket and you'll quickly find you have no leg to stand on - regardless of what 'Which?' say.

grumbler

Buzby wrote: »

If you don't owe (in your eyes) you don't pay.

If only it were as simple as that. And you know well why it often isn't. And when it isn't you pay 'under protest' to avoid unwanted complications ATM and to claim money back later (of course you have to win your case in the court to get the money back). By *just* paying you indirectly admit that you do owe the money that makes it more difficult to get it back.

Sorry, I forgot that you know everything better than those idiots from Which.

mobile_user

Lee has been in touch and is still trying to compile the contract information and advised that he'll be in touch again this week

Silk

Buzby wrote: »

Sorry - Which? Is not any definer of legislation. Indeed saying payment 'under protest' means diddly-squat if, to get your money back, you're going to have to resort to court action at your expense to be reimbursed for the payment you should never have made.

So lets get this right
Trading Standards advise doing this eg.
http://www.tradingstandards.gov.uk/cgi-bin/glos/con1item.cgi?file=*adv0015-1011.txt
Citizens Advice Bureau advise doing this eg.
http://www.adviceguide.org.uk/nireland/consumer_ni/consumer_cars_and_other_vehicles_e/cars_garage_repairs_and_services_e/disputing_a_bill_for_garage_repairs.htm
Watchdog advise doing this eg.
http://www.bbc.co.uk/programmes/b006mg74/features/consumer-law-supply-of-services

Seems strange that doesn't it :rotfl:

Buzby wrote: »

Only a fool would follow this route with any expectation of a refund. So if you object to a parking ticket by saying you will make payment 'under protest' this tells the pursuer what? That you're an idiot and can be safely ignored?

Using that example it tells them exactly what it says on the tin, you are paying under protest to stop them taking further action such as impounding or clamping the car and that you intend to claim it back at a later stage.

Buzby wrote: »

If you don't owe (in your eyes) you don't pay. Forcing the other party to put up or shut up

Yep that works well in situations where you get your car impounded or gas cut off, phone cut off, electric cut off or perhaps evicted from home etc etc etc

Vodafone

Hi mobile_user,

Thanks for keeping your thread up to date.

As promised yesterday, I'll get back to you again as soon as I can.

Kind regards,

Lee

Web Relations

Vodafone UK