Car delivery from CD Auction group went wrong

Pankaj_Babbar

What did you buy?
1)Bought a Car, 4300, from CD Auction group based in CD Auction Group, St James Road, St James Industrial Estate Corby, Northants NN18 8AL

2) Bought their delivery service for £110+vat = £132

When did you buy it? 28/11/13
Where from? internet online auction
How did you pay? Bank transfer
What went wrong? Delivered the car without notifying me that they are delivering. They dropped the key through the letter box in my house, parked the car outside without road tax - council took the car away and I had to pay £265 to recover it back.

What are the vendors telling you?

They are saying
'Hello Mrs _. Thank you for your email, I am very sorry this has not gone as planned however we had no notification of any special requirements or warning with regards to the parking situation. I had advised in my email that delivery was being made yesterday and you in your earlier email had asked that delivery was to be organised ASAP. Pete has already explained the delivery driver was unable to locate anybody at home and was unable to reach anybody on the phone. As he had other jobs to go on to the delivery driver believed he had no choice other than leave the car where it was; as car was requested delivered asap.'


What solution or remedy are you looking for?

I am looking for a refund of my delivery charges £132 plus council charges of £265.

mttylad

Your car was removed in the same day?

I understood that they put a notice on it first, removal usually takes a while longer.

Where was it parked? If it had tax would it have been legally parked?

arcon5

So you asked for them to deliver it asap, they told you when they'd deliver. You was unavailable to contact by phone, nobody was home.

I don't see how it would be all their fault for this.

And it sounds very suspect that the council took the car away same day and you've already got it back!!! Bought Thursday, say delivered Friday, now Sunday - most councils not open Saturday...... hmmm......

meer53

If you bought the car, wouldn't it be your responsibility to tax it ?

spacey2012

have you checked online with DVLA to see if the old tax is still valid ?
They do run month to month.
If they lifted the car when it was taxed, they have made a right !!!! up.

mije1983

spacey2012 wrote: »

have you checked online with DVLA to see if the old tax is still valid ?
They do run month to month.
If they lifted the car when it was taxed, they have made a right !!!! up.

It's not yet clear though whether it was removed for having no tax, or because it was illegally parked. The correspondance he has posted from the company suggests the latter, but the OP has mentioned it not being taxed.

The OP also says he wasn't notified of delviery, whereas again the reply from the company is at odds with that.

We really need the OP to return to the thread and answer some of the questions raised so we can get a clearer picture.

mattyprice4004

Why do you want a refund of the delivery charge? They delivered it, didn't they?

Pankaj_Babbar

Hi All

Many thanks for your time and comments,

I have come to this thread to get some advice as to who can I approach to start a case against the delivery company as they should not be allowed to dump the cars in front of the buyers house with no tax no permit without even informing them.

To answer a few ambiguities :

1) The council took it within a few hours of when it was delivered could be that it was residential parking and no tax..... and I have the council receipt to prove it ..... £265

2) The delivery transport department did not inform me that the car is coming on that day....which is why I feel that the service I paid for was not completed as there was no hand over (hence I want the refund for the service paid)... and their ignorance of the fact that they are parking in a residential parking area with no permit no tax and no handover

3)The car was parked in a residential parking outside my house even though there was a 2 hour free parking available 20 yards away from my house.

patman99

The delivery company did exactly what it was contracted to do. Deliver the vehicle to your address.
The fact that you failed to receive an email & did not give a mobile number is not their problem, it is yours.

If you thought there was a remotest of chances that you would not be in, you should have left instructions that the number plates were to be obscured with cardboard. If the Council bods can't read the plate, they can't ticket/lift the car.

When I park outside my mates house I have to do this as he has yellow lines both sides of the road. I have great fun watching the CEOs trying to see if they can see the plates. Not got a ticket yet.

Money-Saving-King

patman99 wrote: »

you should have left instructions that the number plates were to be obscured with cardboard.

I thought it was also illegal to have number plates that can't be read?

forgotmyname

Was it insured? I would have thought no tax and no permit would be a ticket job?