Nationwide overdrafts requests online

CRISPIANNE3

I have just logged into my NW flex direct account and gone into overdraft options and there is a message saying "we are unable to accept overdraft requests at the moment online" and then refers me to their telephone number.

I didn't know if this message applied only to me or whether there is a generic issue at moment.

Could anyone kindly log into their account and see if they are greeted with the same message.

Much appreciated.

yorkie18

Mine is saying the same, must be something going wrong with their system.

Hope that helps.

CRISPIANNE3

Just checked again and still not accepting overdrafts requests online.

Thrugelmir

Why didn't you ring them then?

Vortigern

Crispianne - Are you asking for an overdraft facility on an account which has not previously had an OD? - or are you asking for a change to an existing overdraft?

I think someone once suggested that the latter can be done online but the former can't.

Archi_Bald

Vortigern wrote: »

Crispianne - Are you asking for an overdraft facility on an account which has not previously had an OD? - or are you asking for a change to an existing overdraft?

I think someone once suggested that the latter can be done online but the former can't.

This would be wrong - I have just, to test what happens, requested a small OD on one of my FlexDirects. It did not have any previous OD.

Your overdraft request has been accepted.

We are pleased to offer you an overdraft facility of £50.

This will be available for you to use within 2 working days. Your limit will be updated on the Internet Bank at the same time.

A letter of confirmation will be sent to you outlining the terms and conditions of this facility.

I can request ODs on all of my Nationwide current accounts. Thus it appears that the message CRISPIANNE3 sees is personal to her account(s).

rb10

Archi_Bald wrote: »

I can request ODs on all of my Nationwide current accounts. Thus it appears that the message CRISPIANNE3 sees is personal to her account(s).

But I see the same message as Crispianne3:

Nationwide wrote:

We’re really sorry but we’re unable to take online overdraft requests at the moment.

To request a change to your overdraft, you can either:

Use the Nationwide Mobile Banking app
Give us a call on 08457 30 20 10
Pop in to your nearest branch

This applies to both accounts that do and do not already have an overdraft in place.

The mobile app does seem to take overdraft requests (I haven't followed it all the way, but it'll happily go as far as the 'submit' button).

CRISPIANNE3

I have an overdraft facility on the joint account and asked them to remove the overdraft facility from my sole account a few weeks ago as it was never used. However both account show the same message.

I was just curious as to why I could not increase or decrease my overdraft online anymore.

I will send them a secure message and find out what is happening.

CRISPIANNE3

UPDATE.

I phoned NW this am and advised by the advisor it must be an IT issue as there is no restriction on my accounts and the the account where there is no overdraft the advisor said she could arrange the facility now. However all I wanted to know was why I kept getting the message to advise no able to apply online.

CRISPIANNE3

rb10 wrote: »

But I see the same message as Crispianne3:



This applies to both accounts that do and do not already have an overdraft in place.

The mobile app does seem to take overdraft requests (I haven't followed it all the way, but it'll happily go as far as the 'submit' button).

Message has now changed to

Hi there. We’re sorry but we’re unable to take online overdraft requests at the moment.

To request a change to your overdraft, you can either:

Use the Nationwide Mobile Banking app
Give us a call on 08457 30 20 10
Pop in to your nearest branch
What would you like to do now?
Return to Overview of accounts

unquote

Archi_Bald

How weird. My £50 overdraft that I requested on Sunday has been processed ok and was showing online yesterday. I have also been able to request the removal of this overdraft just now.