Littlewoods and DSR

ThumbRemote

SimonSays wrote: »

If you read the terms, they tell you that you pay for return postage equal to the delivery charge

So how are they breaking the DSRs

"Littlewoods tried to refuse me the right to return them. It took three firm quotes of the DSR and the intervention of the manager before they finally, begrudgingly, allowed me to return them"

jacques_chirac

unholyangel wrote: »

As do next, Debenhams etc.

Its actually rarer to find a retailer who 100% complies with DSRs

Agreed - I had to threaten Ghost with small claims, and only then did they refund as a 'gesture of goodwill'. They insisted they had consulted with their (non existent?) legal department and they were in the right!

Dovah_diva

adamc260 wrote: »

I've noticed that Littlewoods, Very (all the same group) seem to think their refund policy is ABOVE the DSR.

Yes, I was really surprised when they refused.

arcon5 wrote: »

I thought returns had to be done using collect+ or royalmail, rather than them arranging a courier?

Forgot to say, it was Littlewoods that offered a courier service, I didn't ask for it. Far better for me than trudging to a shop with my parcel.

podwin

I thought headphones would be excluded from the DSRs due to hygiene?

wealdroam

podwin wrote: »

I thought headphones would be excluded from the DSRs due to hygiene?

Nothing else is excluded from the DSRs due to hygiene, so why should headphones be?

podwin

I thought stuff like earrings, underwear etc were excluded.

Also, recordable media and software if seals were broken, otherwise people would just copy software and send it back.

wealdroam

podwin wrote: »

I thought stuff like earrings, underwear etc were excluded.

Also, recordable media and software if seals were broken, otherwise people would just copy software and send it back.

"audio or video recordings or computer software that the customer
has unsealed" are explicitly excluded from the consumer's right to cancel under DSRs... Regulation 13.

There is nothing in the DSRs that exclude that right for the other items you mention.

podwin

Here's a list from the dti:


■ services where you have had the consumer’s agreement to start
the service before the end of the usual cancellation period and you
have provided the consumer with the required written information
before you start the service, including information that the
cancellation rights will end as soon as you start the service
■ goods or services where the price depends on fluctuations in the
financial markets which cannot be controlled by the supplier 23
September 2006
■ the supply of goods made to the consumer’s own specification
such as custom-made blinds or curtains. But this exception does
not apply to upgrade options such as choosing alloy wheels when
buying a car; or opting for add-on memory or choosing a
combination of standard-off-the shelf components when ordering
a PC, for example
■ goods that by reason of their nature cannot be returned
■ perishable goods like fresh foods or fresh cut flowers
■ audio or video recordings or computer software that the customer
has unsealed
■ newspapers, periodicals or magazines, and
■ gaming, betting and lottery services.


The clause "goods that by reason of their nature cannot be returned" is quite ambiguous and open to interpretation.

bod1467

I suspect you're confusing DSR cancellation rights with a store's own returns policy (for in-store purchases) ... they can exclude whatever they like from any policy that enhances a statutory right - there is no statutory cancellation right for in-store purchases for change of mind - but not so for online/distance sales.

podwin

I am looking at the DTIs guide for Distance Selling.