Help with my o2 contract

Jak3rz

Hi,

I have been having multiple problems with o2 regarding my Samsung galaxy s4 contract I took out over the summer and would like some advice as to anyway I can legally solve this or get o2 to correct my bill.

Firstly I am using o2 refresh with a 30% off contracts with o2 open, after chatting to someone on chat support the confirmed 100% that it was off the whole contract and that I could take the chat as confirmation of that.


Which would have made my bill £25.90 a month.

After going into store and trying to buy the phone I was told that the 30% was only on the airtime contract and not the overall contract.

I went home and instantly went on the web chat and complained, after a lot of complaining the offered me a loyalty discount of £7 a month instead, which seemed okay, but still not what the originally promised.

5 month later I noticed the discount had been removed off my account after a month, I jumped on chat support and asked them what happened, and was told it was only a discount for the first month, after a few hours of going round in circles they agreed to honor the £7 a month off and said they would pay back the 4 month that I was meant to have the discount.

Now after multiple chats to them they have added £5 off a month that's it, and also that they would "forward this request regarding this issue to my concern team"

Still haven't been given the £7 off a month I was promised, still haven't been refunded for the 4 month I was paying too much.

I have had quite enough of getting lots of false promises from them.

I have all the transcripts from the chats, and was wondering if there was anything which could legally get me out of this contract or at least get them to correct my bill and refund me

Thanks for all your help
Jacob

Jak3rz

i.imgur.com/siEyaHH.jpg

Jak3rz

Bump, Anyone able to shed some light on this problem?

JJ_Egan

Write a letter to them pointing out the problem is the obvious first step .