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Newcall / Primus question
nelsons_column
Posts: 87 Forumite
G'day all,
So, we're with Primus Homesaver / Newcall Telecom for landline and broadband. Made the mistake of moving house, silly us, and transferring the account has proven too much for the poor things to accomplish.
Anyway, not to waste your time with the lengthy sob story, in between trying to get them to hit the 'on' button, I'm going to request some compensation. The monthly direct debit basically amounts to the time I've been without online and landline access. They're also due to charge me £60 moving-house fee.
So, seems reasonable to demand a refund for that amount, £75 in total. Can I add some more on, on the basis that
a) I work from home 4 days a week, and no internet is frankly a problem.
b) No internet for playtime in the evenings is also an inconvenience
c) Sheer number of phone calls with exactly-the-same explanations and outcomes from both customer and staff (I repeat the faults, they say "ooh sorry about that, we'll look into it and call you tomorrow"). Rather exasperating and time consuming
d) The distinct lack of calls as promised. I have to phone them again..
Sorry, I'm getting into the sob story here, I said I wouldn't. Essentially is it reasonable to push for further compensation beyond the hard sums that I'd suggest they should be reimbursing me?
Cheers for any advice
So, we're with Primus Homesaver / Newcall Telecom for landline and broadband. Made the mistake of moving house, silly us, and transferring the account has proven too much for the poor things to accomplish.
Anyway, not to waste your time with the lengthy sob story, in between trying to get them to hit the 'on' button, I'm going to request some compensation. The monthly direct debit basically amounts to the time I've been without online and landline access. They're also due to charge me £60 moving-house fee.
So, seems reasonable to demand a refund for that amount, £75 in total. Can I add some more on, on the basis that
a) I work from home 4 days a week, and no internet is frankly a problem.
b) No internet for playtime in the evenings is also an inconvenience
c) Sheer number of phone calls with exactly-the-same explanations and outcomes from both customer and staff (I repeat the faults, they say "ooh sorry about that, we'll look into it and call you tomorrow"). Rather exasperating and time consuming
d) The distinct lack of calls as promised. I have to phone them again..
Sorry, I'm getting into the sob story here, I said I wouldn't. Essentially is it reasonable to push for further compensation beyond the hard sums that I'd suggest they should be reimbursing me?
Cheers for any advice
0
Comments
-
Doubt if they will pay that .
a) I work from home 4 days a week, and no internet is frankly a problem.
Its not a business account you have is it .0 -
No personal account. And if they charge me the moving fee of £60, then the £75 reimbursement is the absolute bare minimum I want.0
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