Lloyds Bank Internet Banking Problem

rkelly

Been trying for best part of 2 weeks to get on Lloyds Bank internet banking. Received all the letters and information required to go online, but despite all the attempts to login, reset password or enter own credentials, the login page just spits out error after error.

Rang Lloyds 3 times already, they've deleted account and re-created and still can't login.

It was passed to their internet tech team last week and I still haven't heard anything, I really am disgusted with their service.

Anyone else had the same problem from here? They told me that many users were affected.

ChesterDog

What computer operating system are you using?

eskbanker

Yes, I had a similar problem a few weeks ago - I went to log in and it didn't prompt me for the activation code I'd been sent in the post, it just gave an error message about the transaction not succeeding or something like that. I phoned and was told much the same as you and basically just to keep trying - sure enough about a week later it was OK, one day I went on and it took me through the one-off activation process as intended and has been fine ever since (touch wood!)....

deinoflex

I've been waiting over 3 weeks now, rung up twice, had logon deleted and recreated. Never asked for the activation code. They told me it's gone to the 'resolution team'. Both times they said I'd be emailed when it was fixed. Then I rang and complained, and was told I should just keep trying it and one day it would work. I got the cost of my phone calls refunded (into the account, took the money out of an ATM). I have seen another mention of this on another thread which makes out it's a known problem since they brought in the activation code.

What happens now when I try to log on, after putting in userid and password, then the 3 random letters in next screen, is it comes up with 'technical error'.

sam365

After two months of having this problem - phoning, filling complaint forms and visiting the branch - Lloyds have failed to fix this for me. They even closed the Complaints that the branch opened for me. I was told repeatedly just to try again but nothing works. Four weeks ago I was told that I was in a queue and I just had to wait for them to fix it as there were quite a number people with this problem.
Finally I have taken the step to try again but at other other banks and successfully set up accounts. My accounts at Lloyds which I can't access will be closed.
Lloyd's Online Banking staff can't fix it and don't ring back either inspite of the documented process in their leaflets.