Cancelling contract

Gettingtherequickly

Hi

I have 6 or 7 months to run on my current contract (£15 pm, so not excessive spender!) but I now have poor reception, in fact it is virtually non existent at home, if I am lucky I can go up to a 3 bar reception in the only place I can get it, the hall!

This is driving me nuts so I am looking to change to the best available. I assume that I will incur a penalty, but at this stage of a 24mth contract, will I be liable for the full 6mths or will it be likely to be reduced? While I would not be happy at paying the full amount, if I have to I will.

grumbler

Gettingtherequickly wrote: »

...I have 6 or 7 months to run on my current contract (£15 pm, so not excessive spender!) but I now have poor reception, in fact it is virtually non existent at home, if I am lucky I can go up to a 3 bar reception in the only place I can get it, the hall!

Bars are pretty much meaningless. Do you really experience problems?

This is driving me nuts so I am looking to change to the best available. I assume that I will incur a penalty, but at this stage of a 24mth contract, will I be liable for the full 6mths or will it be likely to be reduced?

Some networks give 1/6 discount ('VAT'). This is the maximum discount you can expect.

Gettingtherequickly

grumbler wrote: »

Bars are pretty much meaningless. Do you really experience problems?

Oh yes, if I am lucky I can string 3 words together without any interference or being cut off, or I can hear who I speak to but they can't hear me. Not really the best way to have a conversation.

mattyprice4004

Did you check the signal coverage before you took out the contract? If you can show they say you should have excellent signal and you have a very poor signal, that'd help your case.

[Deleted User]

As said above the number of bars does not always indicate clear speech although generally unless there is a fault at the mast three bars should be sufficient for a good connection.

You don't say which network you're on but as a rule the networks that use lower frequencies usually give the best indoor reception although it depends whose mast is closest to you.

On 2G (voice/texts) - O2 and Vodafone use 900Mhz
Orange and T Mobile use 1800Mhz
Three uses 2100Mhz although they only operate a 3G network, not a 2G one.

Where I live the O2 mast is twice as far away as the Orange mast but gives a better signal indoors. Outdoors they're about equal but even in bad spots I can still make a continuous unbroken call on one bar.

gjchester

Gettingtherequickly wrote: »

Hi

I have 6 or 7 months to run on my current contract (£15 pm, so not excessive spender!) but I now have poor reception, in fact it is virtually non existent at home, if I am lucky I can go up to a 3 bar reception in the only place I can get it, the hall!

This is driving me nuts so I am looking to change to the best available. I assume that I will incur a penalty, but at this stage of a 24mth contract, will I be liable for the full 6mths or will it be likely to be reduced? While I would not be happy at paying the full amount, if I have to I will.

No network guarantees a signal indoors, it could be something in your walls, metal work in the walls, your neighbour deciding to line the walls with tinfoil (ok I know but bear with me) or a new building or tree has grown betwene you and the mast so reducing signal.

Have you contacted the network? there may be an issue in the area, and they may be able to give you a time to fix, it may not help at all but you cal at least ask to get a refund on your line rental that can reduce that monthly outgoing so reduce the overall amount till you pass the minimum term and leave.

giraffe69

I moved to an area with little or no Tmobile reception. I spoke to them and they would not let me out of the contract but did reduce the rental by 50%. I moved to vodafone because there is a signal(just) got a sure signal box and hey presto end of problem(and five bars).