Smartparking

glkelly

Hi

I overstayed the allowed "free time" in an Asda car park recently and have been issued with a PNC from smart parking who have contacted the dvla to ascertain I am the keeper of the car. The car is a motorbility car for my son who is 10.

I was googling their website to appeal and discovered lots of threads regarding the companies behaviour....

Can anyone advise me what to do please? Do I appeal or ignore??

There are signs up but the bit about registering at customer services if you have a blue bade is in very tiny writing.

Help!

Half_way

try this: Complain to the store tell them that they need to cancel the charge imediatly.
Then start a complaint to the parking company if the above fails.

Redx

nobody can give you a definitive answer as you have not defined the actual country or region, and laws differ

in the meantime read the sticky threads so that you have more idea on what can be done, and how

its also motability , and blue badge !

glkelly

I only opened the letter by accident as it's not even addressed to me! It's to my sons dla reg details.

Carpark was Asda in Staffordshire.

Redx

glkelly wrote: »

I only opened the letter by accident as it's not even addressed to me! It's to my sons dla reg details.

Carpark was Asda in Staffordshire.

in that case its a NTK and he needs to deal with it, except he cannot at his age so seems strange its in his name and not the carer, but deal with it according to the sticky threads (its been correctly sent to the registered keeper of the vehicle)

its actually due to the DVLA details, not his DLA

start by asking asda to get it waived, if not make sure a soft appeal goes to the PPC within the correct timescale (as its in england)

Half_way

Is your 10yr old son the registered keeper? and depending upon his disabilities maybe you could help him write a letter to the parking company, at a guess their notice to keeper letter may not comply with POFA, and if thats the case then the Registered keeper is currently under no obligation to say who was the driver at the time.

you could also use this as a method to get press attention, if your up for it highlighting these unlawful penalties

glkelly

It's odd that the letter is addressed to him and the letter just states that the dvla have confirmed "you are the registered keeper" so must be him on the records not me....

What's NTK?
What's POFA?

Redx

glkelly wrote: »

It's odd that the letter is addressed to him and the letter just states that the dvla have confirmed "you are the registered keeper" so must be him on the records not me....

What's NTK?
What's POFA?

I also find it odd that a 10 year old is the registered keeper but as its a motability car provided from his DLA then maybe its true, makes you wonder how he can be held legally responsible for it though , doesnt it ?

as for the acronyms, read the sticky threads and all will be revealed

glkelly

Redx wrote: »

I also find it odd that a 10 year old is the registered keeper but as its a motability car provided from his DLA then maybe its true, makes you wonder how he can be held legally responsible for it though , doesnt it ?

as for the acronyms, read the sticky threads and all will be revealed

I find it odd too....

Sorry - what are sticky threads? I'm confused!!

Lots of older advise say ignore but I gather that's not the case anymore

Redx

correct, do not ignore as the law changed a year ago, as detailed by the red notice at the top of this forum (changed for england and wales) so ignoring it would be stupid

below it are 8 threads pinned to the top of the forum which makes them all sticky threads, just below the new thread blue button that you pressed in order to make this thread

basically start at the top of the forum and work down, its all there if you look

in your case its a bit different if the car is registered in a childs name as clearly they cannot be held liable , so not sure exactly what to do there, clearly you are named as a driver on the insurance details with motability otherwise you would not be driving it

I suppose if its necessary your child could notify the PPC that you are the driver and absolve themselves of further action, but I would wait and see what better informed people say on here before doing so

Half_way

Sticky threads are the ones at the top of this forum/board they have the wrod Sticky: in front of them.
they are called sticky threads because they stay stuck to the top, unlike other threads that move to the top when they are updated ( or are new) , and drop down when other threads are updated or new ones replace them.

In my opinion Ignore has always been a bad move you should eb looking at a complaint to the retailer/car park owner as well as a complaint to the parking company.
you will see/read lots of stuff on appeals etc etc - do not see it as an appeal in the same sense that you would a normal parking offence issued by a real authority.
its more of a challenge ( to their legitimacy), or a complaint.