O2 removed mast and now I have no signal and they won't cancel the contract

gjchester

Silk wrote: »

Where does the OP say they want to claim loss of business ???

She mentioned potential loss of business as a possible reason to get out of the contract.

Tessuk wrote: »

. I want to start a new business and this is massively delaying me being able to phone customers. I can't wait for 6 months for O2!

Tessuk wrote: »

I am not interested in discussing anything further not to do with my original question about terminating the contract with O2.

And Silk is spot on - I am not claiming for business damages or loss or whatever. I just want a phone I can make calls from without having to drive somewhere to do it.

I understand but you did mention that was a part of the reason for you wanting to cancel as you could not call customers.

You didn't ask for compensation, I mentioned it as not being able to call potential customers on a personal line is not likely to get very far as a reason for termination without a fee.

Loss of service IS potentially a reason but you have to give o2 "reasonable time" to make a fix. I say potentially as you contract will state that there may be times that the service will not work, and you agreed to that when you took the contract out.

The quesion is how long is reasonable, and the fact O2 offers TuGo means the OP DOES have the ability to make and recieve calls at any location with Wifi, this may make it harder to get a goodwill termination without fee's as O2 are providing an alternative service that the OP can use.

Tessuk

I'm not after a goodwill termination.
I've got what I need, many thanks to all who read and responded.

Silk

gjchester wrote: »

She mentioned potential loss of business as a possible reason to get out of the contract.

She never said about potential loss of business though .....a delay to start up was mentioned which is a side issue to not being able to make calls. To claim for loss of business there would have to be a business there in the first place.

gjchester wrote: »

The quesion is how long is reasonable, and the fact O2 offers TuGo means the OP DOES have the ability to make and recieve calls at any location with Wifi, this may make it harder to get a goodwill termination without fee's as O2 are providing an alternative service that the OP can use

That would only be the case if O2 were providing the broadband or willing to pay rental costs etc .....if the OP did not have broadband available O2 would not be able to provide an alternative.

Tessuk

O2 have agreed to terminate my contract!! I am so pleased! It took a very long phone call sat in a cold car park where I could get signal, but I got there! The relief is huge! I can go and get a contract that I can use now!

Thank you Silk, the last comment you made about TuGo came in very useful on the call! They didn't even try to suggest it was an alternative service, but they did mention it and I just quashed it straight away!

gjchester wrote: »

Loss of service IS potentially a reason but you have to give o2 "reasonable time" to make a fix. I say potentially as you contract will state that there may be times that the service will not work, and you agreed to that when you took the contract out.

The quesion is how long is reasonable, and the fact O2 offers TuGo means the OP DOES have the ability to make and recieve calls at any location with Wifi, this may make it harder to get a goodwill termination without fee's as O2 are providing an alternative service that the OP can use.

gjchester, I'm not sure you misinterpreted what I am saying or you are working for O2 perhaps, you weren't exactly on my side on this thread. Even O2 were more amenable to me than you were! Or perhaps we misunderstood each other a lot. Anyway thanks for your contribution.

Silk

Well done Tess, always good when people update threads with the result

Fair play to O2 as usual for agreeing to the cancelation

superbigal36

Out of interest and assuming this was an upgrade, did they request the handset to be returned in pristine condition ?

Silk

superbigal36 wrote: »

Out of interest and assuming this was an upgrade, did they request the handset to be returned in pristine condition ?

They wouldn't be able to ask that due to the set being subject to average wear and tear.
Even if they asked for it back it would be returned for refurb anyway before sending it out again.