Just been robbed by Talkmobile and an app

JethroUK

I've been Robbed!!! Just had my mobile bill and got robbed £60 by some app accessing my data during the night - Talkmobile stood by and let it rack up 100's of data charges throughout the nights so they could coin it

dunno which app it was because I reset my mobile to factory as soon as i seen bill but I dont install apps willy-nilly so it would be a popular an app from playstore - check your data before end of the month - I heard horror stories of rogue apps booking £1200 worth of data so I got off lucky

Talkmobile doesnt give a toss because they are making money out if it and despite them holding al the cards with the information & power to stop this in one second they choose instead to be an accomplice to this theft of £60

I think the built-in data usage settings are good but I don't think it differentiates between free Wi-Fi and pay for mobile data

AlecEiffel

The Play Store shows your apps history so look through that and see what looks dodgy. You know the official BBC News for example app won't be the culprit.

To be fair it's not TalkMobile's place to vet your data usage and I certainly wouldn't want them doing something like that to me. Have you talked to them about it to see if they may reimburse you?

forgotmyname

Turn mobile data off?

Check to see which app is using all your data and remove it?

Earthworm

How have you been robbed? Has the app signed you up to receive multimedia charges or has it just used data? If it has just used data then Talk Mobile are not responsible... Yes it would be nice if they capped your data but they wont know it is just "background data" and it is your responsibility to turn data off when you are not using it. A PC connected to Wi-Fi/Mobile Broadband does exactly the same with installed programs why wouldn't a smartphone?

JethroUK

Earthworm wrote: »

How have you been robbed?

Because Talkmobile captured evidence of the abuse longer than your arm and "chose" to let this go on for a month - that makes them complicite in the theft of £60 from me
Thats akin to me watching an old lady cling to the edge of a building and "chosing" not to lend her a hand and intead prefering to watch her dangle for a few hours until she fell

If you dont really get it now, then I cant help it - but be assured, it *is* immoral and so will soon be illegal - alas not soon enough for me

corbyboy

JethroUK wrote: »

Because Talkmobile captured evidence of the abuse longer than your arm and "chose" to let this go on for a month

What do you mean? What are you saying that Talkmobile knew? How could they know it was a rogue app running up your bill and not you?

NFH

If you bought a faulty boiler that used an excessive amount of gas, would you likewise blame your energy supplier? If you bought a car that did 2 miles per gallon, would you blame the petrol station?

balletshoes

wouldn't just switching off automatic background sync on your phone settings have meant you avoided this bill for data?