samsung vs phones4u

vini_1983

Hi
I had taken a samsung s3 on contract with o2 through phones4u. Now due to this new android upgrade my phone is not working properly. I have already complained to samsung but should i try getting a replacement from phones4u?

grumbler

Neither Samsung nor p4u have an obligation to give you a replacement. Both can prefer to repair the handset.

Samsung's obligations are defined by their warranty.
p4u's obligations are defined by SoGA.

IMO warranty is more difficult to enforce if Samsung fob you off.

p4u's obligations are likely to end if Samsung decide to offer you a replacement.

MSE article: Consumer Rights Armour

rejsystems

Hi this is quite a well known problem with the 4.3 update which Samsung are aware of so will hopefully get fixed soon.

In the mean time this link may help : http://blog.morecomputers.com/2013/11/fix-for-android-43-update-for-samsung.html