what can I legally do about BT Horrible Scam?

itaa

well seems that its finally sorted now hopefully, Finally!
[FONT=&quot]Huge thanks to the bt representive here.
[/FONT]

Quentin

itaa wrote: »

well seems that its finally sorted now hopefully, Finally!
[FONT=&quot]Huge thanks to the bt representive here.[/FONT]

Glad they sorted you.

They didn't help all of us wanting to escape BT's price increases by wrongly and badly misinforming us (to BT's advantage) that any of us who had paid 12 months line rental in advance would not be getting a refund, thereby managing to put many off exercising their rights to cancel without penalty!

Then adding insult to injury by wishing us "all the best"!

BT_company_representative wrote: »

Hi guys,

We have asked for information on this for you and LRS is a non-refundable product as you state, so we are very sorry but you would not get a refund pro rata if you chose to cancel your contract. Our price change does not affect your agreement with LRS as it is already pre-paid, LRS is not going up in price in January......

All the best,

Robbie

MSE members found this to be untrue, and even though posts have been made to the BT Rep pointing out this "misinformation", he/they/BT chose to ignore them, meaning the myth/lie was allowed to continue, and many are now tied in to BT's increases they could have avoided had they been told the truth in the first place!