In Scottish Power Hell - refund due to me £600

Marmaduke123

Our final statements came by post, and were also viewable on line when they had been issued even though our account was closed. Gas and electricity switched on different days

Are you sure SP have received your meter readings from your new supplier?

Jules22

They are awful at the moment.

Its been nearly a months since I tried to change my tariff and asked for a refund of the £460 owed ( and this is still growing ) I do all my meter readings online. I should have had a bill on 21st October, nothing has happened!
So after ringing them and getting nowhere fast I sent an email to the CCO. I had a reply from him, then a phone call last Friday from the Complaints Dept who promised to look into things and to ring me back Monday.
Guess what???
No phone call.

Another email has now been sent complaining about the Complaints Dept!

This is becoming a standing joke at home and work, Im just glad I can see the stupidity of this company and be able to laugh at their antics.

Keep trying and Complain from the roof tops.

[Deleted User]

Marmaduke123 wrote: »

Are you sure SP have received your meter readings from your new supplier?

Waiting to hear back from SP as I have raised a query with them.

[Deleted User]

Had reply from SP and yes they have all the details but closure of an account will take 4 to 6 weeks, which is well outside the time limits of their code of conduct re: bills.

Marmaduke123

Strange - we must have been very lucky then.

foreversummer

They spent the whole 12 months I was with them trying to get me to raise my direct debit and after eight months I was so fed up with fighting I gave in.

Now I've moved to another supplier, SP are certainly in no hurry to give my credit back.

Bunch of money-grabbing . . . . .

shaftingham

gsmlnx wrote: »

Had reply from SP and yes they have all the details but closure of an account will take 4 to 6 weeks, which is well outside the time limits of their code of conduct re: bills.

I'm in the same situation, 4/11 and 6/11 my elec. and gas switched to NPower respectively. No statement, can't log in unless I receive final bill, still hasn't come. I rang SP like you did and was told the 4-6 weeks bull the same, and apparently the 21 days the final bill can take is "21 working days" which is a dishonest interpretation of 21 days which I took to be 3 weeks. If it means 'working days' it should say so - which is doesn't because the interpretation can be used to fob us off one more week....


Still no bill, apparently NPower haven't confirmed the final readings, even though they are on my NPower account online....I am going to call NPower now to see which one is lying and incompetent, SP or them.

NittyGritty

my personal opinion is, if your not happy about something ring/email them, if they don't sort out out in a certain amount of time, put a complaint in, still fail to get nowhere, sent the complaint to the ceo , once that is done, go straight to the ombudsman. that is the only way they will listen if the previous attempts fail.....bottom line, don't let them walk all over you, if they don't meet certain timeframes complain!

dogshome

Hi SuperGrandma - STOP use the phone.
WRITE a letter headed Complaint

Phone calls are answerd by Service Desk personell, who often have little understanding of the business and even less authority to act
A Complaint letter has to go to a special dept who have wide authority and a fixed time in which to resolve the problem - 56 days

shaftingham

Well I rang NP and they said that readings have to be confirmed by National Grid and Transco respectively. I was put through to a special dept. after 38 minutes on hold before my initial call was answered. They informed me that SP were telling the truth, as the electricity one was confirmed 2 weeks ago by N.Grid but Transco still had NOT confirmed the gas reading. They are only obliged to do it within 6 weeks. Obviously confirming a simple reading and relaying it to SP in a reasonable time is beyond Transco and one wonders why it should take so long, especially as the wheels of changing supplier are supposed to be well oiled by now.