URGENT HELP! - Recent Used Car Purchase

Ultrasonic

brooky148 wrote: »

But to be honest i dont have £200 to pay the bill.

I'm afraid that is a little worrying. If you really can't afford a single unexpected £200 bill on an old Land Rover then you are in trouble. Other bills of that magnitude and higher will crop up. A tyre could easily cost that much!

The garage probably won't be willing to do this, but if there was any way the garage would let you return the vehicle to them in return for what you paid for it less £200 then this would probably be in your best interests. You could then spend less money buying a cheaper vehicle, keeping some money in the bank for running costs.

There is no question that you should pay the £200 that you agreed to pay the garage as far as I'm concerned. If you genuinely can't then this becomes a different question. If you definitely can't pay then you should talk to the garage ASAP. It is probably too late to prevent the part you can't afford being bought and fitted, but if it isn't it would make things easier.

fivetide

Scrootum wrote: »

Most extended warranties exclude [strike]electrics[/strike] anything that might actually go wrong

FYI the warranty wasn't 'free' they've sold you a pup there.

john_white

Ultrasonic wrote: »

Not quite sure if there is confusion here. They were willing to repair it for free with a used part, but what is actually happening is that a new part is being used for which they want £200.

No confusion here. The only reason they are using new is because the OP insisted on it, but can't afford it.

brooky148

The only other option I have is to return the car if they are not willing to waive the £200. Am i well within my rights to do this within the 14 day period?

Westmead_Fan

brooky148 wrote: »

Yes i said if i can get the funds i will pay it. But to be honest i dont have £200 to pay the bill.

why oh why do people buy expensive vehicles let alone a 7k one then when it comes to maintenance or repairs they say i can't afford it. i know in this case that the op should not be paying a penny for this due to the vehicle recently brought. what will you do if for example when the vehicle needs a service, can you afford that? or even you need to replace a tyre or two?

Ultrasonic

brooky148 wrote: »

The only other option I have is to return the car if they are not willing to waive the £200. Am i well within my rights to do this within the 14 day period?

Why would they waive a £200 bill that you agreed to? Of course they won't!

I don't think you have any right to return the vehilce I'm afraid. You might be able to negotiate a return, but you can't just expect to ask for your money back and walk away I'm afraid.

brooky148

Ultrasonic wrote: »

I don't think you have any right to return the vehilce I'm afraid. You might be able to negotiate a return, but you can't just expect to ask for your money back and walk away I'm afraid.

Well according to trading standards/citizens advice i have the legal right to reject the vehicle within 14 days and request a refund. I am also within my right to request compensation for the time I havent had my vehicle.

I have my personal reasons for been unable to afford the repair until the end of the month. I wouldnt buy an expensive 4x4 if i couldnt afford it. The money they are asking for have come at a very inconvenient time. Obviously my savings were used to purchase the car.

I appreciate everyones comments and advice but if you have negative things to say then just do not post

Richard53

brooky148 wrote: »

I appreciate everyones comments and advice but if you have negative things to say then just do not post

I don't think anyone has been negative here, just honest opinions based on experience. You may not like what you are hearing, but you did ask. Personally, I think your expectations are unrealistic. Say you buy a 5-year-old car. All the parts of the car are 5 years old. The next day, the alternator fails. What you can reasonably expect is for the garage to repair the car to the standard of a 5-year-old car. A second-hand alternator, provided it was in full working order, would satisfy this. If they fitted a new alternator, you would have a better vehicle than you had paid for.

All of this assumes that old parts always fail and new parts never do, which as anyone who has owned a vehicle will know is rubbish. Your second-hand part should be just as good as a new one in relation to your problem. I think the garage have treated you fairly here.

And garages don't fit second-hand exhausts, brake pads etc because these parts are regarded as consumables. Replacing a failed part *that is intended to last the life of the vehicle* with a known-good s/h part is quite acceptable.

Ultrasonic

brooky148 wrote: »

Well according to trading standards/citizens advice i have the legal right to reject the vehicle within 14 days and request a refund. I am also within my right to request compensation for the time I havent had my vehicle.

I am not a legal expert but I don't think this will be simple in your case. Assuming the car is fixed I don't see what grounds you would have to reject the car as not fit for purpose. As I said earlier in this thread the trader has the right to correct the fault which they are doing, and the only reason you are being charged is your insistence on a new part.

Have you spoken to trading standards and citizens advice, or found information on their website?

gilbert_and_sullivan

brooky148 wrote: »

Well according to trading standards/citizens advice i have the legal right to reject the vehicle within 14 days and request a refund. I am also within my right to request compensation for the time I havent had my vehicle.

I'd be wary of going down that road, but by all means do so if you want to.

The dealer is being reasonable, they have agreed to fix the car properly without argument and at no cost to you, most of us here think that a used part (in this case) is acceptable, you don't think its reasonable and thats your right.

Remember though that if they'd (or the previous owner) discovered the fault before you bought the car it would almost certainly have been fixed with a used part and you would be none the wiser.

It would be a shame though to start quoting what ''all talk'' Trading Standards spout, you'll lose any goodwill the dealer has, and is, showing once you start quoting legalese.


The real problem here is that the vehicle is a used LR, Landcruiser they aint, the good thing about LR's is the older, simpler, models are easy to fix and there is a plentiful supply of aftermarket parts (Landcruisers don't have this aftermarket back up, ask yourself why?)...though you either need to get your hands dirty or pay someone to keep fixing the things, its the later models stuffed with electronics that are probably not a good bet for someone with a budget.

The dealer to be fair shouldn't have mentioned that the specialist would be using a used part, by being completely honest (to me a very good sign) they have caused you anguish for little or no reason IMO.