orange extras

coolcats

I have a payg phone/sim and an looking at the extras to save a few pounds. I only use it for text and odd call so looking at the text pack. When I sign into the website it shows I can get a 150 text for a week for £3 and 500 for a month for £5. When I have tried to buy the month ones it tells me it can't and I need to do it via 450. When I try that way says the week text is £5 and doesn't offer the month at all. Any ideas?

tyllwyd

I'm on Orange racoon and I've had problems with the extras. I don't think you can buy the month extra on that tariff.

I bought the £3 150 texts for a week extra online which said I would be billed £3 but when the charge went through they had charged me £5. I phoned to complain and they said they would credit me with the £2 as a gesture of goodwill because I was a good customer. I told them I wasn't asking for a favour, I was asking them to charge me correctly, and that they needed to update their website - they said yes, of course they would correct the website. Next time I went to buy the same bundle, and exactly the same thing happened.

So the answer is yes, orange are overcharging and have been doing this for a while. I did think about reporting them to Trading Standards - I don't think talking to their customer services in India is going to get it fixed anytime soon.

coolcats

Thanks, glad it's not just me, but shame it has happened to you. Think it maybe look at other options.
I'm thinking of looking at tesco contract for £7.50 as daughter wants a phone as well, I have a spare tesco one she uses on the days she needs it (once a week to phone to say she's outside, doesn't get answered). It would give me a better deal than orange.

[Deleted User]

The Tesco £7.50 a month sim only deal is a good one and you can cap it to save any unpleasant surprises.
If you prefer pay as you go they have a bundle of 5000 texts for £5 a month on their triple credit tariff and if you don't need that many texts then you can just use the basic plan.
Tesco use the O2 network.