Asus RMA Nightmare

theonenonly

JJ_Egan wrote: »

Customer induced damage v you saying its a warranty fault.
Suggest you get a qualified engineers report on the problem .

Sinhanada wrote: »

Have you had any further feedback? The item is still in warranty and this should be effective from when you first sent in the unit, and not when they return it

I just got an email update, saying "We received instructions from our head engineers team last week and the repair centre tested = the unit as instructed. Unfortunately we could not find any issues with the unit even after extreme testing. We will be returning the unit back to you in the near future" ... Despite the last email stating that fault is common and normal when the battery is low. The pictures I sent to them also show this.

Light bleed of this level is not normal.... Yet they state it only appears when the battery is low, as if that's OK? Where do I stand with this?

danthemoneysavingman

A suggestion: if that fact isn't stated in the product information when sold, it is not acceptable and hence should be treated as inferior-quality goods. Trade descriptions / sale of goods / something or other act may help but ppl here can help with technical issues, not with legal issues. Perhaps you should try a different board. No I don't know which one!

bod1467

Consumer Rights (forum ID number 173).

wealdroam

This saga is continued on the Consumer Rights board:

https://forums.moneysavingexpert.com/discussion/4837824

JJ_Egan

Essence is that when the battery gets low it makes the screen misbehave .
Low battery screen not able to draw enough power .