Asus RMA

theonenonly

Short version; Sent in my Nexus 7 2012 tablet due to lightbleed. After many failed correspondence, frustrations and being hung up on I got an email from Kiona. The email read; "Please be informed that the repair centre indeed replied that they were unable to find a fault with the screen itself but that it was common for this to happen when the battery on the tablet is low." Got a reply back today, saying this "We received instructions from our head engineers team last week and the repair centre tested = the unit as instructed. Unfortunately we could not find any issues with the unit even after extreme testing. We will be returning the unit back to you in the near future"...

This is despite them saying in the previous email that indeed there is a common fault however this only occurs when the battery is low. Where do I stand with this, surely them accepting that a common fault occurs, despite whatever the power levels are puts me in the right?

Long version, is here

OlliesDad

theonenonly wrote: »

Short version; Sent in my Nexus 7 2012 tablet due to lightbleed. After many failed correspondence, frustrations and being hung up on I got an email from Kiona. The email read; "Please be informed that the repair centre indeed replied that they were unable to find a fault with the screen itself but that it was common for this to happen when the battery on the tablet is low." Got a reply back today, saying this "We received instructions from our head engineers team last week and the repair centre tested = the unit as instructed. Unfortunately we could not find any issues with the unit even after extreme testing. We will be returning the unit back to you in the near future"...

This is despite them saying in the previous email that indeed there is a common fault however this only occurs when the battery is low. Where do I stand with this, surely them accepting that a common fault occurs, despite whatever the power levels are puts me in the right?

Long version, is here

The issue appears to be that they are saying that it is not a fault.

wealdroam

theonenonly wrote: »

Short version; Sent in my Nexus 7 2012 tablet due to lightbleed. After many failed correspondence, frustrations and being hung up on I got an email from Kiona. The email read; "Please be informed that the repair centre indeed replied that they were unable to find a fault with the screen itself but that it was common for this to happen when the battery on the tablet is low." Got a reply back today, saying this "We received instructions from our head engineers team last week and the repair centre tested = the unit as instructed. Unfortunately we could not find any issues with the unit even after extreme testing. We will be returning the unit back to you in the near future"...

This is despite them saying in the previous email that indeed there is a common fault however this only occurs when the battery is low. Where do I stand with this, surely them accepting that a common fault occurs, despite whatever the power levels are puts me in the right?

Long version, is here

I am curious to understand why you think they should offer you a remedy if they cannot find a fault on your goods.

Them admitting that there is "a common problem", is not the same as them saying "every one of these things is faulty".

Haven't read the long version.

theonenonly

wealdroam wrote: »

I am curious to understand why you think they should offer you a remedy if they cannot find a fault on your goods.

Them admitting that there is "a common problem", is not the same as them saying "every one of these things is faulty".

Haven't read the long version.

The repair centre was able to replicate the issue on my device with low power, then accepted that this does as it's a common problem.

I was not aware or told that this was a common fault. Had I known I would be purchasing a faulty device, I wouldn't have purchased it in the first place

theonenonly

Anyone????