Wishing to downgrade broadband-help req'd.

bundance

Hello everyone

I am currently on BT infinity, but as money is tight, I am willing to downgrade and put up with slower speeds and other infinity perks.

I am not locked into a contract with BT, that ended in May.

I would still like unlimited useage, and was attracted to the plusnet £9.99 per month (currently £2.75 for 12months) deal.
It was a toss between Sky, Virgin, BT and plusnet. Virgin wasn't available in my area, BT and Sky too dear, but plusnet had what I was after.

I contacted plusnet, and they told me that the £2.75 for 12mths package was not available, and as I was already on infinity, I could only downgrade via BT and that they would probably make me take out another contract.

I resent being trapped with BT, just because I no longer want infinity, as I have found a suitable cheaper product.

Is there a way out of this trap so I can get the plusnet deal I want?

Could anyone please help me out of this trap?

Thank you.

bundance

Bumping this up, thanks.

macman

You could take out a new line via Plusnet, and port your BT number over? However PN will probably want to charge you £49 for the new line provision.

bundance

macman wrote: »

You could take out a new line via Plusnet, and port your BT number over? However PN will probably want to charge you £49 for the new line provision.

Hi

Plusnet Sales did not say this to me. I wonder why.
Thanks for getting back to me.
Mebbe I should contact them and enquire.
I'm out of my BT contract, but I wonder, is there any hidden charges from them if I transfer my number over to PN?

DJC1690

Have you try Post office home phone and Broadband? ? Coz im with bt atm but im moving to Post Office Home phone and Broadband on 3th of December coz its £26.05 per month for unlimited broadband and evening and weekend calls as well that includes Lines rentals!!!

DJC1690

Choose your package

Good news! Post Office Broadband and HomePhone services are available at your address.

HomePhone

YOUR PHONE OFFERCan number be migrated: YesInclusive calls: to UK landlines, 0845 and 0870 numbers on weekendsNominate 10 people as your Loved Ones and get a 10% discount on callsUK-based call centre with friendly staff for all your queries£12.00a month

HomePhone and Broadband Essential

YOUR PHONE OFFERCan number be migrated: YesInclusive calls: to UK landlines, 0845 and 0870 numbers on weekendsNominate 10 people as your Loved Ones and get a 10% discount on callsUK-based call centre with friendly staff for all your queriesYOUR BROADBAND OFFER10GB monthly data usage (fair use policy applies)Free wireless enabled routerUp to five email addresses for you and your family£8.15a month+ £12.00 line rental

Estimated line-speed: 4Mb

This is an!estimated!speed based on information we hold about your line.The actual download speed you’ll receive depends on a number of factors, such as how far you live from your local telephone exchange, the quality of your phone line /internal wiring as well as how many people are using the internet in your home.!Learn more about download speeds (opens in a new window)

HomePhone and Broadband Premium

YOUR PHONE OFFERCan number be migrated: YesInclusive calls: to UK landlines, 0845 and 0870 numbers on weekendsNominate 10 people as your Loved Ones and get a 10% discount on callsUK-based call centre with friendly staff for all your queriesYOUR BROADBAND OFFERUnlimited monthly data usage (fair use policy applies)Free wireless enabled routerUp to five email addresses for you and your familyPC security software that includes anti-spam, anti-virus, and parental controls£12.80a month+ £12.00 line rentalCan we help?

nickcc

I had no problem downgrading from BT infinity 1 to Sky unlimited non fibre.
BT wanted £20 per month after 12 months free upgrade so decided to switch to Sky, pay app £3.50 per month for first 6 months then app £7 per month thereafter. Kept same number, also caller display and 1571 answer phone as landline switched at same time. Getting app 10mbps download and 1mbps upload, infinity gave me 38mbps download but haven't noticed the speed difference as I don't download films or games.

bundance

Hi

I'm having trouble moving away from BT.
Apparently only they can downgrade me from infinity to a cheaper package, according to plusnet, the company who I want to be with.

forgotmyname

Are you sure your not in a contract?

bundance

forgotmyname wrote: »

Are you sure your not in a contract?

It ended in May this year.

DJC1690

When are you next getting your next bill from B.T. I've just got mine this morning and ive phone up to cancel my contract with out a Termination change Won't Apply coz im not accept em Prices increase but you need to phone up with in the first 10 days of receiving your bill with prices increased information leaflet if you wanna leave bt if you in a contact ect.