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Orange not providing service paid for
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I have visited Orange (EE), Virgin, Vodafone, Three, CHW, Phones4U and all have told me the same information, if you purchase a new PAYG phone and have your own Active Sim for the network then you dont need to purchase any top up credit as long as you have the sim with you when you make the purchase, so they can place the sim in the phone to activate it on the phone. If you dont have the sim with you, then they can provide the credit as a voucher so you can add it to the phone yourself.Read my earlier post:
Are you suggesting that this is good practice?
Tell me, how many people, when buying a new phone, would choose to ditch their old number and start using a new one?0 -
No it's not.
The credit WAS available on the number you bought the credit on. It's non transferable and this is a condition Orange have a right to enforce.
So I buy:
A Phone
£10 credit
Where does that imply the credit is tied to a brand new number? Or should I read the T&C before buying somthing?
If I go to Tesco, do I need to read the T&C before buying beans and sausages together, in case Tesco take back my sausages if I don't eat them with the beans?You cannot have your cake and eat it.
I don't understand. I bought a phone, I bought credit, I remained an Orange customer: why is it wrong to expect I get both?
If the £10 credit isn't a single item that can be transferred, then why isn't the phone £10 more and inclusive of credit? I bought two separately invoiced items. Just like if I buy a tin of beans and sausages I know I have to eat them together, but if I buy a tin of beans and a packet of sausages, I can do as I like.
The practice is ridiculous, as are most practices in the phone/broadband/tv industry.0 -
earthstorm wrote: »I have visited Orange (EE), Virgin, Vodafone, Three, CHW, Phones4U and all have told me the same information, if you purchase a new PAYG phone and have your own Active Sim for the network then you dont need to purchase any top up credit as long as you have the sim with you when you make the purchase, so they can place the sim in the phone to activate it on the phone. If you dont have the sim with you, then they can provide the credit as a voucher so you can add it to the phone yourself.
Never had this myself, but last time I bought a phone was a couple of years ago.0 -
Its the way it works, it might not be the right way to do it in your eyes, but you are not everyone, nor are you a company which buys in handsets and offers them at a discount to entice customers, and enticement they are willing to offer you under their rules.
If you wanted a handset without rules, like previously said, buy a sim free phone.
Orange: Instead of reducing the cost of our top-ups in line with the drop in VAT to 15%, we'll give you credit towards a new phone. Let's call it "Phone Fund".
Customer: Oh great, so the more I top up my existing PAYG phone, the more discount I'll get on a new handset?
Orange: Correct!
Customer: OK then, I'll buy that one.
Orange: Oh, by the way, the handsets we sell are targeted at new customers, so being an existing customer you'll have to choose between getting the credit you HAVE to buy WITH the handset, or keeping your existing number. You can't have your cake AND eat it!
I dare say there's a few people out there in whose eyes this isn't right.
Well, visidigi, it would seem that in this case I have no rights. Other than my right to take my custom elsewhere, which I certainly shall be doing.0 -
So I buy:
A Phone
£10 credit
Where does that imply the credit is tied to a brand new number? Or should I read the T&C before buying somthing?
If I go to Tesco, do I need to read the T&C before buying beans and sausages together, in case Tesco take back my sausages if I don't eat them with the beans?
I don't understand. I bought a phone, I bought credit, I remained an Orange customer: why is it wrong to expect I get both?
If the £10 credit isn't a single item that can be transferred, then why isn't the phone £10 more and inclusive of credit? I bought two separately invoiced items. Just like if I buy a tin of beans and sausages I know I have to eat them together, but if I buy a tin of beans and a packet of sausages, I can do as I like.
The practice is ridiculous, as are most practices in the phone/broadband/tv industry.
You can use the beans without the sausages and vice versa, you can't use your phone without a sim card.
In any case, despite it being explained I can't ever see you accepting the way this works.
Nothing more to really say about it...0 -
You can use the beans without the sausages and vice versa, you can't use your phone without a sim card.
In any case, despite it being explained I can't ever see you accepting the way this works.
Nothing more to really say about it...
I know how it works; I am just saying it's wrong.Let me know if you find a network that does it differently...there maybe one I'm not aware of...
Just because everybody does it, doesn't make it right or good for the consumer.0 -
Orange: Instead of reducing the cost of our top-ups in line with the drop in VAT to 15%, we'll give you credit towards a new phone. Let's call it "Phone Fund".
This is the "Phone Fund" that decreased in value as the months went on?
This is the "Phone Fund" that meant you had to buy your phone from Orange?
It's funny, because when the VAT went down to 15%, Tesco reduced the price on a product. That meant I had more money in my pocket, that didn't 1) vanish and 2) compel me to spend it in Tesco. Again, Orange took the micky.0 -
Let me know if you find a network that does it differently...there maybe one I'm not aware of...
In other words, "good luck with that". Thanks!This is the "Phone Fund" that decreased in value as the months went on?
This is the "Phone Fund" that meant you had to buy your phone from Orange?
It's funny, because when the VAT went down to 15%, Tesco reduced the price on a product. That meant I had more money in my pocket, that didn't 1) vanish and 2) compel me to spend it in Tesco. Again, Orange took the micky.
Yes and yes, that's the one! Instead of reducing their prices or increasing the number of minutes for a given amount of credit, they set up a system where you got £1 towards a new phone for every £10 you topped up. But if you didn't use the balance in the phone fund to buy a new phone within six months, they took it away again.
And before anyone leaps to Orange's defense, yes I realise that they were perfectly within their rights to increase their prices by exactly the same amount as the VAT reduced, at exactly the same time, and offer a time-limited discount on a new phone, so how could that possibly be unethical?0
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