Orange not providing service paid for

Weyoun

j0nathon2 wrote: »

...the credit was on the number/account with the card in the box that you are not using because you've moved your old number/account over to the new SIM. In the end I managed to get the equivalent value of the credit I bought added as "Goodwill"(!) but that meant I lost the benefits of the credit, e.g. free texts and internet.

It's a bit of a scam because most PAYG phones have to be purchased with credit that you may never receive (despite paying for).

So if you pay for credit alongside a new handset (which you really have no choice over because they only sell the handsets with credit purchases) then you have to choose between having to change your number to get the credit, or keeping (transferring) your existing number and losing the credit you've paid for?

This isn't a "bit of a scam", this is sheer extortion.

j0nathon2

earthstorm wrote: »

If you have your own sim card then you can get a PAYG phone with the credit as long as its the same network, but you need the sim with you as they have to check it is active and then link it to the phone.

This wasn't the case when I bought my phone from Orange. I was compelled to pay for the credit I didn't want, and was told that I had to arrange all the transfers through CS; as I said, not once was I told the credit wouldn't be transferred, it just never happened, and this is on two occasions.

Orange stores at the time were useless, not sure if the EE stores are the same now, but they only wanted to sign people up to contracts and said everything else had to be done via CS on the phone.

visidigi

Weyoun wrote: »

This isn't a "bit of a scam", this is sheer extortion.

No its not. They make an offer, you chose to buy the offer. The only reason the handset is £10 is because the network subsidies its cost. You could buy the phone on its own if generally available, but you will find its price much higher than the amount you have paid.

j0nathon2

visidigi wrote: »

No its not. They make an offer, you chose to buy the offer. The only reason the handset is £10 is because the network subsidies its cost. You could buy the phone on its own if generally available, but you will find its price much higher than the amount you have paid.

It's a scam when the credit disappears and nobody will help you. The credit is specifically itemised, so I'd expect it's mine to use as I want.

earthstorm

j0nathon2 wrote: »

It's a scam when the credit disappears and nobody will help you. The credit is specifically itemised, so I'd expect it's mine to use as I want.

No Scam.

The credit was placed on the sim and the number that was provided with the phone, You chose not to use this number or sim. It is a misunderstanding along the line try emailing [EMAIL="olaf.swantee@ee.co.uk"]olaf.swantee@ee.co.uk[/EMAIL]

visidigi

j0nathon2 wrote: »

It's a scam when the credit disappears and nobody will help you. The credit is specifically itemised, so I'd expect it's mine to use as I want.

No it's not.

The credit WAS available on the number you bought the credit on. It's non transferable and this is a condition Orange have a right to enforce.

You cannot have your cake and eat it.

Weyoun

visidigi wrote: »

No it's not.

The credit WAS available on the number you bought the credit on. It's non transferable and this is a condition Orange have a right to enforce.

You cannot have your cake and eat it.

Legally speaking, yes, they can put whatever they like in their terms and conditions to cover their backs while enforcing their own terms. Ethically, however, this is extremely poor practice, and if this turns out to be the case, I shall be rethinking my future with them.

Unfortunately too many people these days are apathetic to this type of thing which is why it is becoming more wide-spread. These companies are discovering that they can do what they like and no one cares.

earthstorm

Weyoun wrote: »

Legally speaking, yes, they can put whatever they like in their terms and conditions to cover their backs while enforcing their own terms. Ethically, however, this is extremely poor practice, and if this turns out to be the case, I shall be rethinking my future with them.

Unfortunately too many people these days are apathetic to this type of thing which is why it is becoming more wide-spread. These companies are discovering that they can do what they like and no one cares.

They have sold a phone with a number and added credit to that number. they dont need to transfer the credit etc. as it was for the number provided. If you chose not to use that number, then that is your doing, the store has done nothing wrong. How is this poor practice?

Weyoun

earthstorm wrote: »

If you chose not to use that number, then that is your doing, the store has done nothing wrong. How is this poor practice?

Read my earlier post:

Weyoun wrote: »

So if you pay for credit alongside a new handset (which you really have no choice over because they only sell the handsets with credit purchases) then you have to choose between having to change your number to get the credit, or keeping (transferring) your existing number and losing the credit you've paid for?

Are you suggesting that this is good practice?

Tell me, how many people, when buying a new phone, would choose to ditch their old number and start using a new one?

visidigi

Its the way it works, it might not be the right way to do it in your eyes, but you are not everyone, nor are you a company which buys in handsets and offers them at a discount to entice customers, and enticement they are willing to offer you under their rules.

If you wanted a handset without rules, like previously said, buy a sim free phone.