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Plusnet BB+phone "offer" unfair practice?
kandatoo
Posts: 17 Forumite
Buyer beware, I guess, but after having their knuckles rapped by the ASA for "half price" broadband Plusnet are still guilty of sharp practice.
I signed up for Plusnet broadband requesting a deferred activation date (which they immediately ignored) in order to give plenty of notice to my existing ISP. I could have deferred my purchase but the introductory offer (which Plusnet are careful to avoid calling it) of £2.99 for 12 months seemed too good to miss. So with just hours to go on the existing "offer" (as the thoughtfully provided countdown timer showed) I signed up for broadband at the introductory price only to see it replaced by another "offer" for £2.75 when I checked later. It may only be a difference of around £12.50 a year but that's not really the point.
It's misleading to suggest an offer is of limited duration when it is replaced by an identical product at a less expensive price immediately after.
The Trading Standards website states
I signed up for Plusnet broadband requesting a deferred activation date (which they immediately ignored) in order to give plenty of notice to my existing ISP. I could have deferred my purchase but the introductory offer (which Plusnet are careful to avoid calling it) of £2.99 for 12 months seemed too good to miss. So with just hours to go on the existing "offer" (as the thoughtfully provided countdown timer showed) I signed up for broadband at the introductory price only to see it replaced by another "offer" for £2.75 when I checked later. It may only be a difference of around £12.50 a year but that's not really the point.
It's misleading to suggest an offer is of limited duration when it is replaced by an identical product at a less expensive price immediately after.
The Trading Standards website states
The following practices are considered unfair in all circumstances...Falsely stating that the product will only be available for a limited time or that special terms for that product will only be available for a certain time with a view to persuading you to make an immediate decision about the purchase.
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Comments
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The offer you got was limited.
It ended and a new, different offer came on.
You have no beef, and they haven't breached the TS quote you give.0 -
£12.50 a year? 24p a month difference? £2.88?Censorship Reigns Supreme in Troll City...0
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I had no idea that plusnet had fallen foul of the ASA? I never saw anything about it on here.
Found it
http://www.asa.org.uk/Rulings/Adjudications/2013/5/PlusNet-plc/SHP_ADJ_218152.aspx0 -
forgotmyname wrote: »£12.50 a year? 24p a month difference? £2.88?
Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.
My contribution to MSE. Other contributions will only be used if they cost me nothing.
Due to me being a tight git.
Ha ha, yes. £12.50 a year. It is MoneySavingExpert after all, isn't it? I should remember not to post on the internet when I'm annoyed.
From a fellow tight git.0
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