Currys gift vouchers caution.

WingnutII

If you are planning to give Currys gift vouchers for Xmas be aware that Currys do not accept them for all items. Was given gift vouchers recently and wanted to use them to purchase a new cooker which had to be ordered from the manufacturer. Apparently, as they have to order the cooker, they are unable to take gift vouchers in payment although they were happy enough to take the cash to issue the gift vouchers.

Customer services were useless when I queried it with them and just advised me to send an email to the customers services email address as they could not deal with my problem over the phone. Email response was to confirm that I could not use my Currys vouchers to purchase a cooker, and they wont refund the money used to purchase the vouchers, and now that I have asked them to show me where this is stated, that I cant buy a cooker that needs to be ordered, in their Ts & Cs they have stopped responding.

Next stop will have to be trading standards I guess.

Annoying to put it mildly.

:mad:

System

I don't think you have a case. The person who gave you the gift vouchers might have a case but you were not involved in the original contract so complaining to TS will be a waste of your time.

earthstorm

WingnutII wrote: »

they wont refund the money used to purchase the vouchers,

As you never purchased the vouchers, then you have no contract with DSG

anyway, come across this http://www.currysgiftcards.co.uk/terms.asp

DSG Gift Cards (Currys & PC World)

Terms and conditions listed below govern the use of your DSG Gift card, please read the terms and conditions carefully. By using the card you agree to be bound by the terms and conditions set out below.

How to use the card
The card can be used as full or part payment. No change or refund will be given; any remaining balance can be used against future purchases.

Terms and Conditions of the gift cards
1. This card can be used as full or part payment in Currys, Currys Digital, Dixons Travel, PC World stores in the UK.
2. The amount of credit added or deducted and the card’s balance will be shown on the till receipt. No change or refund will be given. Any remaining balance can be used against future purchases.
3. You can check the balance at www.dixonsretail.com/giftcards or call 0800 897 163. Alternatively, present your card in store where a member of the store team can check your balance for you.
4. Upon 2 years non-use, the card will expire and any balance will be deducted'
5. Protect the card and treat it as cash. No liability is accepted for lost or stolen cards or any credit amounts on this card.
6. Transactions may only take place when the card is presented
7. The card is not a cheque guarantee, credit, store or charge card.
8. The card cannot be exchanged for cash.
9. We reserve the right to amend the terms and conditions or discontinue the card at any time. This does not affect your statutory rights.
10. Issuer: DSG Retail Ltd, Maylands Ave, Hemel Hempstead, HP2 7TG Registered in England No. 504877

nothing about cookers

pmduk

It's probably time to warn people not to use gift vouchers full stop. Consumer have lost millions in recent years buying vouchers for companies that later suffer financial difficulties making the vouchers useless.

Jimmyc

If the product was in store you will be able to use the vouchers, i believe that if its a special "direct from manufactoror" line you will have to order online, as decribes its direct from the manufaftoror and not in stores and vouchers can only be spent in stores.

Was it quiried or asked at the time of the gift voucher purchase if you could order products online with the card?
Maybe see if you can pass them on to someone as an xmas present..

marywooyeah

Could you pay with a card, order the cooker into store, then have it refund ed and pay with the vouchers?

Sheldon_Cooper

Why do people ever have anything to do with Currys?

Triumph of hope over experience, I suppose.

System

Sheldon_Cooper wrote: »

Why do people ever have anything to do with Currys?

Triumph of hope over experience, I suppose.

Probably because they're one of the only high street retailers in that industry.

st999

Why do people even buy gift vouchers?

All they are doing is giving the company an interest free loan.

Next on MSE forums.

Currys have gone bust, how can I get my interest free loan back from Currys?

System

st999 wrote: »

Why do people even buy gift vouchers?

All they are doing is giving the company an interest free loan.

Next on MSE forums.

Currys have gone bust, how can I get my interest free loan back from Currys?

Gift vouchers are fine. They are more personal than giving someone cash so I see why people do it.

You just have to be careful and only buy gift vouchers for companies that are in in danger of going bust. I would say currys are safe at the moment but of course that can change.

random1980s

im an ex currys store manager, with many friends who still are, what you've been told is rubbish all items (except partmaster spares) are ordered through the till software, called eclipse. it takes gift cards for anything. woluldnt mind betting you didn't want the extended warranty? the salesman may have declined the sale on this basis by saying you couldn't use your card, if he was on a performance improvement plan for his warranty strike rate, then you may well have cost him his job if he sold it to youw ithout a warranty if your sale took his strike rate for the week/month below a certain level. sounds extreme, but ive seen it many times in my 10+ years there