How much can a company charge you to access your personal information?

OlliesDad

earthstorm wrote: »

from the ICO



but asking for a copy of a phone conversation is not information held about you

The fact that the ICO advise that CCTV footage is covered, I suspect that telephone conversations are also covered too.

wealdroam

earthstorm wrote: »

...
but asking for a copy of a phone conversation is not information held about you

That is an interesting point of view you hold Earthstorm.

I have looked but cannot find anything on the ICO's website that makes that distinction.

Can you please point out where you have read that?

OlliesDad

Further reading of this page further confirms that the telephone records would be classed as personal data and covered by the subject access request.

http://www.ico.org.uk/for_organisations/data_protection/the_guide/key_definitions#type

DevCoder

Emails are subject to subject access, as are archived computerised and manual files and all back up tapes. It must be remembered that CCTV footage and tapes of telephone conversations may also be included as personal data and must be searched on receipt of a subject access request if the data subject so requires. The compliance costs of subject access can sometimes be very high

Also the gov council guidelines

2.7.6 Recorded telephone calls
1. The data subject may request access to the personal data contained within
a telephone recording. This data can be provided in the form of a recording of
the telephone conversation, or alternatively, through the provision of a
transcript.
2. If the deletion date for the telephone recording occurs within the time period
for compliance with the request (40 calendar days), then the recording should
not be deleted. Once you have given the individual a copy of it. You should
confirm that the data has been/or is about to be deleted when providing your
response. However, staff must not delete the recording solely on the basis
that they want to prevent the data subject from gaining access, as this is a
criminal offence.

from http://www.lambeth.gov.uk/NR/rdonlyres/6514FF82-B242-458F-98A0-43884B3061AA/0/SubjectAccessRequestguidancemanual.pdf

earthstorm

wealdroam wrote: »

That is an interesting point of view you hold Earthstorm.

I have looked but cannot find anything on the ICO's website that makes that distinction.

Can you please point out where you have read that?

As i am reg under the DPA. i was told in a phone conversation by a ICO advisor recorded telephone calls are not covered, well they were not last year when i asked

bod1467

Ah - the old "someone told me over the phone" evidence, eh?

earthstorm

bod1467 wrote: »

Ah - the old "someone told me over the phone" evidence, eh?

well last year i had a client ask for a copy of a phone conversation, at the time could not find anything on the ICO site so i gave them a call. NOTHING WRONG IN THAT or is it another case MSE users are better than the ICO along with TS and every other UK company. GROW UP and stop giving daft and pointless replies

Slowhand

earthstorm wrote: »

well last year i had a client ask for a copy of a phone conversation, at the time could not find anything on the ICO site so i gave them a call. NOTHING WRONG IN THAT or is it another case MSE users are better than the ICO along with TS and every other UK company. GROW UP and stop giving daft and pointless replies

Or is it yet another case of you not being able to substantiate what you claim?

You've been asked on several threads to do so and NEVER done so.

Why is that? Because it's what you do!

Cue you replying with TROLL, PPR, ABUSE, MSE users knowing nothing blah, blah blah etc often in capital letters.

Slowhand

earthstorm you have a verifiable history of posting wrong information and that is a FACT.

ThumbRemote

earthstorm wrote: »

well last year i had a client ask for a copy of a phone conversation, at the time could not find anything on the ICO site so i gave them a call. NOTHING WRONG IN THAT or is it another case MSE users are better than the ICO along with TS and every other UK company. GROW UP and stop giving daft and pointless replies

You do realise that it's quite acceptable to hold your hands up and admit you made a mistake? No-one is going to think less of you for it.