Buyout help

Bubby

I am hoping that someone is able to help me with some advice;

I am 14 months into a 24 month contract and my phone (blackberry) is really playing up and I need to get another one as it is now out of warranty. My dilemma is that Dialaphone have advised me that my only options are to either buyout my contract which will be the entire amount left on my contract or pay for an early upgrade which doesn't financially seem to be a better option???

I can however get hold of an iphone and use this but I think I would need to ask them to change my sim and my tariff is a blackberry tariff so would they do this?

The reason I am asking is that their customer service is awful and I would rather ring them armed with the facts!

grumbler

Your contract is with the network, not with d-a-p.

You can discuss buying out with any other company, not necessarily with d-a-p, although the only other company that I know doing this is their parent company p4u.

You have to discuss early termination with the network, not with d-a-p. Some networks offer up to 1/6 discount. And it's the network that you have to ask about changing the tariff. I am no expert, but I think iPhone will work on a BB tariff, although the sim will probably need cutting.

And finally, if your phone wasn't damaged and this can be confirmed by an independent report, your another option is to demand it to be repaired/replaced by d-a-p under the SoGA. The warranty is irrelevant in this case: Consumer Rights Armour

Bubby

So I can physically cut the sim card rather than request a new one that is Iphone compatible?

I should imagine that with children touching the phone and it being in my handbag they would find some way of saying there had been some sort of damage to the phone (although this is the only phone I have ever had go wrong). They will offer me the 1/6 discount for an early upgrade but I don't see this being worth it financially.

I am ideally looking for the best way forward financially

keith1950

You usually just have to ask the network and they will sent out the correct sim free of charge.

T-Mobile say there is a £10 charge but on the couple of occasions I have asked they did not actually charge me.

Vodafone/Three and Tesco all provided them free of charge.