Halifax Appointment System

Murison

I agree I am in a strop but having to spend my own time to follow a company’s instructions and travel to their site to lend them money I feel justified in this occasion when then told me to go away. I hear what you are saying and mind will probably take over heart and I will keep my Halifax current account open but will keep 2 DDs operating from the account to pay my 2 credit cards. I will also transfer the money into the Halifax to pay for the DDs. This will cover all the criteria to keep them paying my £5 per month (better my pocket than theirs). I also have a Reward clarity card which I use for holidays abroad and will keep that open. My issue is not with specifically with appointments per se, it is when you are not told about them and have a wasted journey.

nbrewitt

It's becoming very frustrating having to visit branches these day when banks have encouraged us for years to do more and more stuff online. It's obviously in an attempt to try and up sell products. I was quite interested in opening a Nottingham BS Regular saver until I found out that I had to make an appointment to visit a branch.:mad:

lippy1923

Murison wrote: »

I agree I am in a stop but having to spend my own time to follow a company’s instructions and travel to their site to lend them money I feel justified in this occasion when then told to go away. I hear what you are saying and mind will probably take over heart and I will keep my Halifax current account open but will keep 2 DDs operating from the account to pay my 2 credit cards. I will also transfer the money into the Halifax to pay for the DDs. This will cover all the criteria to keep them paying my £5 per month (better my pocket than theirs). I also have a Reward clarity card which I use for holidays abroad and will keep that open. My issue is not with specifically with appointments per se, it is when you are not told about them and have a wasted journey.

Are you saying they refused to book you an apointment? Did they actually tell you to go away or were you not happy learning you needed an apointment and perhaps got a little stroppy and stormed out?

Vortigern

I agree and sympathise with the OP. Unfortunately it's not just the Halifax; I've had similar experiences with Santander and with Leeds BS. It seems they want to do a full fact find with a view to upselling, and at the end of the process you sign a form to acknowledge that they recommended the product you'd asked for.

patanne

They all seem to want you to make an appointment these days (not the BSs they seem quite happy to deal with anything as and when). I go in armed with the next best account details and when told you need to make an appointment just tell them alright not to bother I'll just pop down to wherever and they will do it there and then. It is amazing how quickly someone becomes free to deal with me. I don't even need to get stroppy!

helptoyou

Sorry OP its all about Identification and verification to ensure money laundering requirements are met as set out by the regulators. I would expect this to be carried out by trained staff, of course the op might be quite happy to have his or his sons I.D stolen and used for nefarious purposes that would give him something to moan about if proper procedures were not in place .

What happens once you have registered
We will send you a certificate of registration with full details of what you will need
to do next, for example:
• carry out a risk assessment of your business
• put anti money laundering/counter terrorist financing (AML/CTF) policies and
procedures in place
• know who your customers are
• appoint a nominated officer
• report any suspicious activity
• keep organised and complete records
• train your staff to do what they need to do to follow the anti money
laundering legislation
• tell us about any change within 30 days of the change happening.
Penalties
If you don’t follow the MLRs, we can take various steps to deal with this, depending
on how serious the mistake is. This action ranges from issuing penalties to, in the
most serious cases, criminal prosecution. The aim is always to encourage you to
follow the regulations.
If an HMRC officer visits you and finds problems with your business, they will
explain how you must put the problems right, verbally and in writing. You may end
up with a penalty for these failures. For more information, go to
hmrc.gov.uk/mlr/problems-checks/appeals-penalties.htm#3
HMRC’s Anti Money Laundering and Registration guides are HM Treasury approved.
This means HMRC and the courts will look at how far you have followed this
guidance when deciding whether or not you have followed the regulations.

UserX

opinions4u wrote: »

Did it ever cross your mind to ring the branch directly to make an appointment?

Hahahahahahahahaha!!!!!

You've clearly never tried to ring a Halifax branch direct.

I sympathise with the OP as I am in exactly the same position - gradually moving all of my financial products away from them and largely because the service in-branch is so rubbish.

gadgetmind

helptoyou wrote: »

Sorry OP its all about Identification and verification to ensure money laundering requirements are met as set out by the regulators.

My wife has opened three new accounts in the last two weeks, two totally online and one online application and then form in the post.

It's amazing how often regulations that one bank uses as excuses for being a bit rubbish don't seem to trouble others.

gadgetmind

UserX wrote: »

You've clearly never tried to ring a Halifax branch direct.

I've got my bank manager's name and mobile number, but this is RBoS rather than Halifax.

mrschaucer

gadgetmind wrote: »

It's amazing how often regulations that one bank uses as excuses for being a bit rubbish don't seem to trouble others.

Well said. The whole thing wouldn't be so bad if OP hadn't been a customer for SEVEN YEARS!!!!!!!