Orange missed payment help

laughingboy

Hi

I recently changed from a PAYG plan to a pay monthly sim only plan on orange.

I was told at the time (in the shop) that all payments would be collected by direct debit.

However when logging onto my orange online account recently it said I couldn't go any further into my account because I hadn't paid the first £10. I paid it there and then online using my debit card.

But now I'm worried it will count as a late/missed payment on my credit record. The 'bill date' in my online account is 8 Oct. My debit card account shows payment on 10 Nov. Would this be a 'missed payment'?

If this would be a late/missed payment, approx how long it would take to show on my credit file? If it does, is there anything I can do, as I was told the payment would be taken automatically each month!

My online account, paper documentation and online banking (Halifax) show a direct debit has/had been set up.

thanks

mobilejunkie

It should show up in a month or so - but may appear on Call Credit as I've had a problem with Orange despite TWO written assurances a year ago that there would be no adverse entries because of their !!!!-up. You need to make a FORMAL complaint (they totally ignored the last one of those I made so I waited 8 weeks and then went to CISAS, when Orange immediately conceded on all my demands); this time round the jury's still out.

Presuming you get Orange to correct any external entries (or say there won't be any) wait a couple of months and then check your Call Credit file. In other words, don't simply believe them, whether it's in writing or not!

laughingboy

thanks, what is the Orange complaint address? or should I just use the EE one:

The Complaint Investigations Team
EE
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN

anything on orange just seems to end up redirecting here!

EDIT - found this address on another website

ORANGE MOBILE BROADBAND
Orange Customer Services,
PO Box 10,
Patchway,
Bristol,
BS32 4BQ

is this one still ok to use?!

mobilejunkie

I was given the first in the last couple of days. You can email instead and save wasting postage; when the email is ignored you can go to CISAS after 8 weeks:-

[EMAIL="complaints@everythingeverywhere.co.uk"]complaints@everythingeverywhere.co.uk[/EMAIL]

laughingboy

thanks, i tried the email address however it was returned as undeliverable!

the only other one i can find is customer.services@orange.co.uk so i will give that a try

mobilejunkie

CISAS gave me that address and I sent another complaint there very recently without it coming back. CISAS will accept the copy to show I sent it - in my experience Orange ignore complaints so you count 8 weeks and then complain to CISAS. Orange will immediately concede to your (reasonable) demands.