Virgin Media Retention Team

[Deleted User]

slg_sue wrote: »

Something Mr Branson really needs to address

Richard Branson doesn't own or run Virgin Media, he just leased the Virgin name to Telewest and NTL when they combined.

As you've already been told, Retentions will pass you back to Collections if you contact them over a billing issue.

If you've sent a written complaint, you need to wait for them to respond.

macman

If you have already sent a complaint in writing, then wait for it to be resolved by that route. Retentions obviously have the best people there because of the nature of their specialised job, but their function is solely to retain customers, not sort out the billing issues of ex-customers.