Am I Being Greedy By Going To Financial Ombudsman

Angelinaxoxo

Evening.

To cut a long story short Lloyds TSB decided to withdraw my student overdraft which is fine and put my account into collections, then when they didn't get anything they sent it to a debt collector.

The problem was i was never made aware of this, due to an error on their part the Collections team were sending my mail to the wrong address (hadn't lived there in years) while all my other mail was coming to the right address collections were sending mail to the wrong address.

So I thought my account was fine while all these notices, demands etc were going to the wrong address.

Lloyds

- closed my account
- logged a default on my credit file


I immediately disputed this and won :T

paid the money owed back same day and got

1. default removed

2. due to the fact it was their mistake £100 cheque and a sincere apology.

The thing is I asked for £250 due to the fact that

1. They closed my long term account and refuse to reopen it due to an error which was NO fault of my own

2. The inconveniences caused by their error.

They said £100 is the most they can give however I can approach the financial ombudsman if i think I deserve a higher amount.

I do.

Should I go to the financial ombudsman and ask for more

or am I simply being greedy ?

Should i just be happy with my £100 cheque


Thanks in advance for your advice

brendon

You deserve more if the quantifiable loss to you has been more than £100. I'm not too sure it has been. I'd take the £100 and find a better bank.

flashg67

£150 extra would be nice, but not life changing and you'd have to fill in the Ombudsman forms and think about how to justify and add details as to why you deserve the extra. IMO - Take it and move on - life's too short

opinions4u

The FOS could order a lower payment.

matttye

Duplicate post: https://forums.moneysavingexpert.com/discussion/4818979

JuicyJesus

opinions4u wrote: »

The FOS could order a lower payment.

The most likely result is that they will say NatWest's offer is a fair one in the circumstances, rather than alter their offer.

alanq

Angelinaxoxo wrote: »

2. due to the fact it was their mistake £100 cheque and a sincere apology.

Have you banked the cheque? Was the offer in "full and final settlement"? If both of the above I believe that means that you have accepted their offer and that is the end of the matter.

Money-Saving-King

Seriously you actually need to ask if this is greedy?

pmduk

JuicyJesus wrote: »

The most likely result is that they will say NatWest's offer is a fair one in the circumstances, rather than alter their offer.

I might have my early morning eyes in, but where does Natwest come in to it?

quaybab

If you can clearly cost the £250 you want, then you should go for it. When you take it to the FOS, chances are Lloyds TBS will put an increase offer in its file sent to the FOS 2 weeks after you get acknowledgement the case is converted (accepted for investigation by the FOS).

When an FOS adjudicator takes the case, they negotiate with the respondent (bank etc) and get them to cough up if they think thats what should happen. If an ombudsman takes the case latter, they rarely disagree with the adjudicator.

A note for anyone complaining - you can go to the FOS even after accepting settlement but the FOS rarely award more than the offer made. They never award a lower payment but say the original offer is still available.

Taking it to the FOS just adds annoyance value and your own final decision on http://www.ombudsman-decisions.org if they don't cough.

opinions4u

They never award a lower payment

I've seen it happen once. A few years back though.