Am I Being Greedy By Going To Financial Ombudsman

Angelinaxoxo

Evening.

To cut a long story short Lloyds TSB decided to withdraw my student overdraft which is fine and put my account into collections, then when they didn't get anything they sent it to a debt collector.

The problem was i was never made aware of this, due to an error on their part the Collections team were sending my mail to the wrong address (hadn't lived there in years) while all my other mail was coming to the right address collections were sending mail to the wrong address.

So I thought my account was fine while all these notices, demands etc were going to the wrong address.

Lloyds

- closed my account
- logged a default on my credit file


I immediately disputed this and won :T

paid the money owed back same day and got

1. default removed

2. due to the fact it was their mistake £100 cheque and a sincere apology.

The thing is I asked for £250 due to the fact that

1. They closed my long term account and refuse to reopen it due to an error which was NO fault of my own

2. The inconveniences caused by their error.

They said £100 is the most they can give however I can approach the financial ombudsman if i think I deserve a higher amount.

I do.

Should I go to the financial ombudsman and ask for more

or am I simply being greedy ?

Should i just be happy with my 100 pound cheque


Thanks in advance for your advice

dancingfairy

I guess it was simply human error? They've sorted your credit files and are giving you 100 pounds so I think I'd take it and run. They've also appologised. I'm all for taking companies to the FOS when they deserve it but I don't think I would in this case. It depends on how many issues it caused you at the time - ie if it prevented you getting a mortgage or taking out other credit for something. It also depends on how easy it was to put right. If it was just one or 2 letters and they admitted it straightaway then I'd say it was fair enough, on the other hand if they dragged it out for months and refused to accept any mistakes then I'd be more inclined to pursue it.
Personally I'd just accept the 100 pounds and move on but it's your call.
df

matttye

I would ask them whether they would have closed your student account were it not for their error.

If not, then I'd make a complaint about that issue separately.

In terms of your current complaint, £100 and the default removed is a more than adequate solution.

Archi_Bald

duplicate of https://forums.moneysavingexpert.com/discussion/4818980

[Deleted User]

I agree, £100 is a perfectly reasonable offer.

[Deleted User]

You can go to the FOS but beware your not guarenteed a "win" or anything more in doing so, there simply an impartial party and are duty bound to look at both sides - check that your offer won't be revoked in this instance?

I once had to endure a situation where a lender uncalled for copied me in on their correspondence with the FOS - though to be fair I had taken them (the lender) to court, won and oh dear the FOS were trying to charge because it was seen the win indicated their guilt!