Parking eye/supermarket pcn help :-(

Guys_Dad

Just a thought. Do you have a bank or card statement proving you shopped there on the day? Parking Eye have a decent record for cancelling tickets for genuine shoppers.

hoohoo

Please send the ceo an email. Otherwise how would he ever know there is a problem?

jeanraffio

serendipitity wrote: »

Should i send ceo an email also?

YES YES YES!!

To:

a) complain about the parking charge and Morrisons relationship with PE, and
b) to complain about the horrendous customer service you've received!

serendipitity

Unfortunatly i have only found two previous receipts but they prove i shop there and also pay by cash each time. I have shopped there for years without a problem so certainly didnt hold on to receipts just in case anything should happen. A
After checking i throw mine away.

serendipitity

Coupon-mad wrote: »

Yep just send Stroma's appeal online, the only change was a typo as below it's the Equality Act 2010:



Attach a copy of the Blue Badge.

And also email a complaint to the Morrisons CEO about this ticket and about the miserable response at the store, pointing out that Morrisons and PE have both broken the Equality Act because the staff member refused to help and to make reasonable adjustments of time - a requirement in law. Refusal is discriminatory. Equality is not about disabled people always being offered 'the same' in terms of time and other factors where they would still 'suffer detriment' as set out in the Act.

The email address of the Morrisons CEO is in post #3 here along with a linked template example of a ranting complaint about Parking Eye, feel free to use some paragraphs from it:

https://forums.moneysavingexpert.com/discussion/4766249


HTH and by the way I think Parking Eye will cancel it.

Thank you. I may well use some of the quotes if you dont mind as rubbish at letter/email writing.

Coupon-mad

serendipitity wrote: »

Unfortunatly i have only found two previous receipts but they prove i shop there and also pay by cash each time. I have shopped there for years without a problem so certainly didnt hold on to receipts just in case anything should happen. A
After checking i throw mine away.

Attach copies of the odd receipts you have found to your complaint to show that you are a customer - and explain you pay by cash and no-one expects to keep receipts in case they are scammed by a third party. Really get angry in your complaint, this isn't on!

serendipitity

Finally found two entries of Morrisons shopping in june i used a card. searched throughout house and have only found two paper receipts.
I am currently getting a letter together for ceo so will be glad when both letter/emails sent for now. Morrisons CS have been awfull! Not once mentioned Disability, they just keep sending me in circles from shop back to CS and back to shop and now ignored my strong letter asking why they will not respond to the disability laws and keep asking to see receipts they have already seen again. Waste of my time and theirs.

Coupon-mad

serendipitity wrote: »

Finally found two entries of Morrisons shopping in june i used a card. searched throughout house and have only found two paper receipts.
I am currently getting a letter together for ceo so will be glad when both letter/emails sent for now. Morrisons CS have been awfull! Not once mentioned Disability, they just keep sending me in circles from shop back to CS and back to shop and now ignored my strong letter asking why they will not respond to the disability laws and keep asking to see receipts they have already seen again. Waste of my time and theirs.

There are already letters you can use in the Successful Complaints sticky thread. I wrote one about discrimination in Morrisons about a pregnant lady (you would only need to change it to disability discrimination). It's a ranting angry complaint to the CEO - and it worked. That one is linked among the PE successful complaints.

serendipitity

Ok, Thank you Coupon-mad

Hovite_2

And as if by magic, here's the CEO's email address :

[EMAIL="dalton.philips@morrisonsplc.co.uk"]dalton.philips@morrisonsplc.co.uk[/EMAIL]