Help needed on next steps. Flybe compensation.

Flylo996

Hello everyone.

My recently flight with Flybe was cancelled and I was put on a later flight to a different airport (with a free coach taking us to the original destination). This resulted in a delay of approximately 6 hours.

I am aware of EU rules that I will be entitled to compensation if this was Flybe's fault.

I first contacted Flybe to ask why the flight was cancelled and asked if it was their fault. They replied to tell me there was a fault with the rear door but ignored my question as to whether they were responsible for this.

I contacted them again to ask if this was a fault on their part (poor maintenance/lack of available staff to fix fault) or not. They have now responded ignoring this question but offering a £100 credit note with 9 months validity, however, they have not explicitly claimed responsibility for the delay.

I'm unlikely to use Flybe in the near future so a credit note is pretty useless to me, but it suggests to me they are accepting blame for the delay. Would I have a case to pursue this further and claim my £200+ compensation and if so, how do I determine if Flybe are responsible for the fault?

Thanks for any help offered.

111KAB

Flylo996 wrote: »

Would I have a case to pursue this further and claim my £200+ compensation and if so, how do I determine if Flybe are responsible for the fault?

1) Correct thread is here > https://forums.moneysavingexpert.com/discussion/4384703
2) Answers on FAQ's page one
3) Flybe are responsible

Flylo996

Thank you, sorry I hadn't seen that thread